Technical Customer Success Engineer - AI Onboarding

Algolia; Sydney; Hybrid; AUD 131,000 - 163,000; Full time

Job summary

Algolia is seeking a Customer Success Engineer to help our customers adopt and scale our search and discovery platform. You will deliver technical onboarding, solution design, and hands-on implementation support across diverse customer architectures.

Ideal candidates have 4+ years in a customer-facing technical role, experience with REST APIs and web development, and the ability to explain complex concepts to both technical and non-technical audiences. Travel may be required.

Qualifications

• 4+ years experience in a customer‑facing technical role in SaaS.
• Experience with REST API, databases, and web development.
• Experience delivering technical workshops of various nature.
• Excellent communication and a growth mindset.
• Willingness to travel to customer locations.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs.
• Scope, shape and present technical workshops to drive Algolia’s adoption.
• Advise customers on best technical and industry practices around search implementation.
• Coordinate with Customer Success Manager to ensure long-term health with strong support.
• Collaborate with Product and Engineering to develop subject matter expertise.
• Develop and present comprehensive case status reports on a regular schedule.
• Identify and resolve technical risks and bottlenecks with the customer.
• Provide guidance to optimize the use of their environment.

Skills

REST API

Web development

SaaS experience

Technical workshops

Tools

Shopify

Magento

Salesforce

Job description

Algolia is seeking a Customer Success Engineer to help our customers adopt and scale our search and discovery platform. You will deliver technical onboarding, solution design, and hands-on implementation support across diverse customer architectures.

Ideal candidates have 4+ years in a customer-facing technical role, experience with REST APIs and web development, and the ability to explain complex concepts to both technical and non-technical audiences. Travel may be required.