Technical Customer Service Assistant

Power Parameters Pty Ltd; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Structured training

Novated lease options

Employee Assistance Program

Friendly team

Job summary

Power Parameters Pty Ltd seeks a Technical Customer Service Assistant to support customer-facing and internal operations by responding to inquiries, preparing quotations, processing orders and payments, and maintaining customer records.

You will work with our sales, engineering and service teams, learning a technical product range and helping keep orders moving from quote to delivery.

Qualifications

• Two years in customer service, sales support or order processing.
• You are accurate under pressure and you follow things through.
• You can learn a technical product range; prior product knowledge is not required.

Responsibilities

• Answer customer calls and emails and provide timely responses.
• Prepare quotes and process orders accurately in our ERP.
• Chase suppliers and freight to keep customers updated.
• Keep customer records clean and up-to-date.
• Assist with marketing activities as needed.

Skills

Customer service

Order processing

Quotations

MS Office

Tools

ERP system

Job description

Power Parameters are looking for a Technical Customer Service Assistant who will supports customer-facing and internal operations by responding to enquiries, preparing quotations, processing orders and payments, maintaining customer records, and assisting with marketing activities.

If you're good at keeping customers informed and orders moving, and you'd like to do it somewhere your ideas about how the job should work actually land, this is worth a look.

Power Parameters supplies electrical test and measurement equipment across Australia. You'd be the first point of contact for our customers — answering enquiries, preparing quotes, processing orders through our ERP, and keeping people updated from order to delivery. You'll work alongside our sales, engineering and service teams, which is how you'll build the technical knowledge that makes this role different from general admin.

What the job looks like day to day

• Answering customer calls and emails, and knowing the answer more often as time goes on
• Preparing quotes and getting orders through the system accurately
• Chasing suppliers and freight so customers aren't chasing you
• Keeping customer records clean enough that everyone else can rely on them

What we're looking for

• You've handled a busy inbox and phone line before — around two years in customer service, sales support or order processing
• You're accurate under pressure and you follow things through
• You're comfortable learning a technical product range; we don't expect you to arrive knowing it
• You've used Microsoft Office in a business setting. ERP experience is a bonus, not a requirement

No formal qualification needed. If you've done the work, we're interested.

What you get

• $33–$40 per hour plus superannuation, based on experience
• Structured training on our product range and systems, with a genuine path into technical sales or operations
• Novated lease options and retail discounts
• Access to our Employee Assistance Program
• A team where you'll be known by name rather than by extension number

ABOUT US:

Power Parameters Pty Ltd provides supply, installation, and maintenance services for critical power infrastructure throughout Australia. Our technical expertise, adaptability, and focus on customer service in delivering low, medium, and high-voltage power infrastructure solutions have made us a trusted partner across our utilities, renewables, mining and infrastructure client base.

Wholly owned by Mayfield Group Holdings (MGH), we enjoy the support and shared services of a corporate organisation. Our operational needs, such as Health, Safety & Environment, Quality, Human Resources and Legal are handled by MGH, so that we can dedicate our resources to your critical power needs.

The MGH group includes our sister companies whose complementary product offerings make them partners with Power Parameters. Visit our website for more info https://powerparameters.com.au/

Mayfield Group Holding is an equal opportunity employer. We welcome applications from candidates of all backgrounds.