Product Support Specialist - Electrical

Energy Power Systems Australia; City of Brisbane; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Birthday leave

Volunteer leave

Novated leasing

Health insurance discounts

Parental leave

Job summary

Energy Power Systems Australia (EPSA) is seeking an experienced Product Support Specialist – Electrical to act as the electrical subject matter expert for its rental generator and temperature control fleet across Australia. Based in Perth, Brisbane, Adelaide or Melbourne, you will deliver nationwide technical support to workshop and field technicians, ensuring safe, compliant and reliable assets.

You will bring an A Grade electrical trade qualification or an electrical engineering qualification

Qualifications

• Experience as electrical subject matter expert supporting rental fleet across Australia.
• Minimum five years’ field experience within power generation.
• Strong knowledge of ComAp controllers and control systems.
• Experience with diesel or gas engine-driven generator systems and battery energy storage systems.
• Proven fault-finding, troubleshooting and diagnostic capability.
• Experience in PLC programming and system configuration.

Responsibilities

• Provide specialist electrical support to workshop and field technicians across the Rental Solutions fleet.
• Support equipment specification, commissioning, fault-finding and technical issue resolution.
• Configure and support control and monitoring systems, including ComAp controllers.
• Assist migration and integration of fleet assets into remote telemetry platforms.
• Advise sales and operations teams on generators, battery storage, chillers and HVAC equipment.
• Contribute technical input into EPSA’s five-year fleet plan and CAPEX process.
• Review branch fleet assets requiring major repairs and escalate technical issues.
• Ensure fleet assets comply with Australian standards and documentation controls.
• Develop and maintain operating, maintenance, service scheduling and fault-diagnosis docs.
• Support onboarding and development of new rental technicians.
• Build relationships with Caterpillar, other dealers and equipment suppliers.
• Provide after-hours technical support when required.

Skills

Electrical trade qualification

Electrical engineering

Field experience

ComAp controllers

Diesel/generator knowledge

Battery energy storage

PLC programming

Australian standards

Documentation management

Communication skills

Education

A Grade industrial electrical trade qualification

Electrical Engineering qualification

Tools

ComAp controllers

Job description

Energy Power Systems Australia - Heathwood QLD

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

Power the future with EPSA

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat® engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role

As our Product Support Specialist – Electrical, you’ll be the electrical subject matter expert supporting EPSA’s rental generator and temperature control fleet across Australia.

Based in Perth, Brisbane, Adeliade or Melbourne, you’ll provide nationwide technical support to our workshop and field technicians across equipment specification, commissioning, control system configuration and complex fault-finding. Your expertise will help ensure our rental assets remain safe, compliant, reliable and customer-ready.

Key responsibilities include:

• Providing specialist electrical support to workshop and field technicians across the Rental Solutions fleet

• Supporting equipment specification, commissioning, complex fault-finding and technical issue resolution

• Configuring and supporting control and monitoring systems, including ComAp controllers

• Supporting the migration and integration of fleet assets into remote telemetry platforms

• Advising sales and operations teams, project managers and engineers on generators, battery energy storage systems, chillers and HVAC equipment

• Contributing technical input into EPSA’s five-year strategic fleet plan and annual CAPEX process

• Reviewing branch fleet assets requiring major repairs and escalating significant technical issues

• Ensuring fleet assets comply with relevant Australian standards, legislative requirements and document control processes

• Developing and maintaining operating, maintenance, service scheduling and fault-diagnosis documentation

• Supporting the onboarding and technical development of new rental technicians

• Building strong technical relationships with Caterpillar, other dealers and equipment suppliers

• Providing after-hours technical support when required

What you'll bring

We’re looking for an experienced electrical specialist who combines strong technical capability with a practical, collaborative and solutions-focused approach.

Required:

• An A Grade industrial electrical trade qualification, or an Electrical Engineering qualification supported by practical, hands-on experience

• A minimum of five years’ field experience within power generation

• Demonstrated knowledge of ComAp controllers and control systems

• Strong experience with diesel or gas engine-driven generator systems and battery energy storage systems

• Proven fault-finding, troubleshooting and diagnostic capability

• Experience in PLC programming and system configuration

• Knowledge of Australian standards and regulations relating to generator systems and electrical installations

• Experience preparing, maintaining and controlling technical documentation

• Strong communication, stakeholder engagement and problem-solving skills

• High-level organisational capability, with the ability to manage multiple priorities and technical projects

• Confidence working across multiple IT platforms

Highly regarded:

• Technical experience with Caterpillar engines

• Exposure to Atlas Copco or Sullair air compressors

• Experience with York or Trane temperature control equipment

• Broader experience across generators, battery energy storage, chillers or HVAC systems

Why join EPSA

At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.

We believe great work happens when people feel supported, valued and connected to the impact of what they do, and when teams work together with integrity, accountability and care — the EPSA values that shape how we work every day.

We offer

• Structured onboarding and development through Cat® University
• Paid birthday leave and volunteer leave
• Team member recognition and service awards
• Referral program incentives
• Retail and health insurance discounts
• Novated leasing options
• Paid parental leave
• Learning and development opportunities

Ready to power up your career?

If you're an experienced electrician or electrical specialist looking to expand your influence beyond hands-on work and support critical power solutions across Australia, this is an opportunity to combine technical expertise with career growth in a highly respected industry.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.