Technical Consultant

RecordPoint; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

RecordPoint is seeking a Technical Consultant to join the Onboarding & Delivery team. You connect a customer’s data estate to our platform and drive first-value delivery, ensuring a smooth, repeatable onboarding process.

You will deploy connectors, manage integrations, and produce clear runbooks while collaborating with a skilled team to help customers go live quickly and successfully.

Qualifications

• 5+ years in SaaS implementation, technical onboarding, or information management delivery.
• Hands-on experience deploying connectors, configuring metadata, or working with integration tooling.
• Solid grounding in cloud solution design and deployment; comfortable with databases, networking, and authentication.
• Experience migrating customers from on-premise systems to modern cloud platforms.
• Structured, quality-first approach with strong written and verbal communication.

Responsibilities

• Lead customer onboardings from kickoff through first value, coordinating with customers and onboarding lead.
• Deploy and configure connectors linking customer data sources to RecordPoint using deployment playbooks.
• Manage data source integrations, authentication, and metadata configuration; produce reusable runbooks.
• Troubleshoot integration issues and escalate architectural exceptions to Solutions & Architecture.
• Prepare evidence showing customers are ready to go live and achieved first-value milestone.
• Post-live, collaborate on organization-specific configuration, data migrations, and non-standard connectors.

Skills

SaaS onboarding

Technical delivery

Integration tooling

Cloud solution design

Data governance

Communication

On-prem to cloud migration

Education

Degree in Computer Science or related field

Tools

Docker

Power BI

OpenShift

AKS

Podman

Swagger / API tooling

C#

Python

PowerShell

Job description

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

The opportunity

This is the role where RecordPoint’s promise becomes real for customers. As a Technical Consultant on our Onboarding & Delivery team, you’re the person who connects a new customer’s data estate to our platform and gets them to their first genuine result — fast. You’ll own the hands-on technical work that turns a signed contract into a customer who can finally see, understand, and govern their data.

It’s a role for people who take pride in technical delivery done well: methodical, detail-driven, and energised by getting a complex integration to simply work. You’ll have proven playbooks to work from and an experienced team around you — and every onboarding you deliver directly shapes whether a customer stays, grows, and succeeds.

What you’ll do

• Lead customer onboardings from kickoff through to first value — planning the work, confirming what needs to be connected, and keeping delivery on track with the customer and onboarding lead
• Deploy and configure the connectors that link customer data sources to RecordPoint, using our proven deployment playbooks
• Manage data source integrations, authentication, and metadata configuration — and produce clear, reusable runbooks for everything you deploy
• Troubleshoot integration issues as they arise, and elevate genuine architectural exceptions to our Solutions & Architecture specialists
• Prepare the evidence that confirms each customer is ready to go live and has reached its first-value milestone — accurate, complete, and to standard
• Once customers are live, partner with them on the configuration unique to their organisation — data migrations, non-standard connectors, and the technical advice that helps them get the most from the platform, whether they build it themselves, work through a partner, or engage us directly

What you’ll bring

Essential

• 5+ years in SaaS implementation, technical onboarding, or information management delivery
• Hands-on experience deploying connectors, configuring metadata, or working with integration tooling
• A solid grounding in cloud solution design and deployment (PaaS and SaaS), and comfort with the technologies around it — databases, networking, and authentication
• Experience migrating customers from on-premise systems to modern cloud platforms
• A structured, quality-first approach — you work well within delivery frameworks and your artifacts are accurate and complete
• Clear written and verbal communication with both technical and non-technical audiences

Nice to have

(a genuine bonus, not a barrier — apply if you have some of these)

• Experience in pre-sales engineering or solutions architecture for technology or software sales
• Hands-on with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms
• Familiarity with records management, data governance, or information classification
• Experience delivering to regulated-market customers — financial services, government, or critical infrastructure
• Understanding of security principles and controls in cloud environments
• Comfort using AI productivity tools to speed up documentation, configuration, and delivery reporting
• Exposure to any of: OpenShift, AKS, Podman, Docker, Power BI, C#, Python, PowerShell, or Web/Swagger APIs
• A degree in Computer Science, Software Engineering, or a related field - or equivalent hands-on experience

Why you’ll want this role

• Real impact. Your work is the difference between a customer who struggles and one who succeeds. In a business our size, that’s visible and it’s valued
• Flexibility. Hybrid working across our Sydney and Melbourne offices, built around outcomes rather than hours at a desk
• Growth. A clear technical delivery craft to master, an experienced team to learn from, and a company investing in how it scales delivery
• Purpose. You’ll help the organisations that matter most — the ones holding society’s most sensitive information — manage it responsibly

Know more:

By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about

or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint

RecordPoint is an equal opportunities employer.

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers

You will need to pass a police background check to be eligible for employment at RecordPoint.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but are not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.