Senior Solutions Engineer

Jobtailor; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

RecordPoint is seeking a Solutions Engineer to work with enterprise customers in Australia. You will identify pain points, design use cases, and build compelling technical solutions with the engineering team.

You will present the platform in person and remotely, develop proofs of concept, respond to RFPs, and collaborate with sales to chase leads, upsell, and accelerate deployment across highly regulated industries such as government and finance.

Qualifications

• Previous experience in a solutions or sales engineering role at a fast-growing SaaS technology company with a market presence in government, finance or highly regulated industries is preferred.
• Combination of strong technical skills with good interpersonal and communication skills.
• Commercial mindset and passion for finding innovative technical solutions to solve problems.
• Strong presentation/demonstration skills, effectively working directly with prospects, customers, and executives.
• Ability to manage a high volume of activities with varying priorities.
• Excellent analytical and problem-solving abilities.
• Experience working in the Enterprise Content Management (Content Services) industry.
• Experience leading enterprise SaaS technical sales, implementations and/or equivalent Professional Services experience.
• Exposure to Pricing, Revenue Management and Quote/Bid practices.
• Deep knowledge of Records Management, Privacy and Data Compliance principles and their relevance to enterprise and government customers.
• Understanding of enterprise application concepts, architecture, database objects, and integration technology capabilities.
• Experience working with enterprise clients in highly regulated industries, e.g. Government, Finance, Oil & Gas.

Responsibilities

• Identify pain points and use cases that RecordPoint can address.
• Identify novel use cases and design and build effective solutions and materials.
• Present the platform and solutions to customers in person and remotely.
• Create and develop technical solutions and proofs of concept, leveraging the engineering team as needed.
• Prepare commercial proposals and respond to RFPs, RFIs, and other proposal requests.
• Work with sales teams to chase leads, convert customers, grow sales, and upsell existing clients.
• Identify product enhancements and share them with product, marketing, and engineering teams.
• Engage existing customers to accelerate deployment and contribute to successful outcomes.
• Promote RecordPoint and its developer platform at conferences, tech meetups, and user meetups.
• Maintain and enhance technical sales assets, materials, and internal documentation.
• Assist with qualifying potential leads where technical expertise is required.
• Conduct investigations that move leads from Sales Qualified to Closed Won.
• Influence customer satisfaction and product and solution buy-in.
• Facilitate customer experiences and mutually beneficial outcomes with field teams.
• Develop and deliver technical demonstrations addressing customer problem sets and demonstrating value.
• Assist with qualification and ongoing analysis of client needs, fit, and roadmap.
• Provide thought leadership and contributions to RecordPoints pre-sales functions

Skills

Solutions Engineering

Technical Sales

Enterprise Content Management

Records Management

Presentation Skills

Education

Bachelor’s Degree in Computer Science

Master’s Degree in Computer Science

Job description

Work with customers of all sizes to identify pain points and use cases that RecordPoint can address
Identify novel use cases and design and build effective solutions and materials
Present the platform and solutions to customers in person and remotely
Create and develop technical solutions and proofs of concept, leveraging the engineering team as needed
Prepare commercial proposals and respond to RFPs, RFIs, and other proposal requests
Work with sales teams to chase leads, convert customers, grow sales, and upsell existing clients
Identify product enhancements and share them with product, marketing, and engineering teams
Engage existing customers to accelerate deployment and contribute to successful outcomes
Promote RecordPoint and its developer platform at conferences, tech meetups, and user meetups
Maintain and enhance technical sales assets, materials, and internal documentation
Assist with qualifying potential leads where technical expertise is required
Conduct investigations that move leads from Sales Qualified to Closed Won
Influence customer satisfaction and product and solution buy-in
Facilitate customer experiences and mutually beneficial outcomes with field teams
Develop and deliver technical demonstrations addressing customer problem sets and demonstrating value
Assist with qualification and ongoing analysis of client needs, fit, and roadmap
Provide thought leadership and contributions to RecordPoints pre-sales functions

Requirements

• Previous experience in a solutions or sales engineering role at a fast-growing SaaS technology company with a market presence in government, finance or highly regulated industries is preferred
• A combination of strong technical skills with good interpersonal and communication skills
• Commercial mindset and passion for finding innovative technical solutions to solve problems
• Strong presentation/demonstration skills, effectively working directly with prospects, customers, and executives
• Ability to manage a high volume of activities with varying priorities
• Excellent analytical and problem-solving abilities
• Experience working in the Enterprise Content Management (Content Services) industry
• Experience leading enterprise SaaS technical sales, implementations and/or equivalent Professional Services experience
• Exposure to Pricing, Revenue Management and Quote/Bid practices
• Deep knowledge of Records Management, Privacy and Data Compliance principles and their relevance to enterprise and government customers
• Understanding of enterprise application concepts, architecture, database objects, and integration technology capabilities
• Experience working with enterprise clients in highly regulated industries, e.g. Government, Finance, Oil & Gas
• Bachelor’s or Master’s degree in computer science or related field
• Must pass a police background check to be eligible for employment

Core Competencies

Demonstrates strong technical skills combined with excellent interpersonal and communication abilities to effectively engage with customers and deliver innovative solutions. Possesses deep knowledge of Records Management, Privacy, and Data Compliance principles relevant to enterprise and government clients.

Highest-signal resume keywords

• Solutions Engineering
• Technical Sales
• Enterprise Content Management
• Records Management
• Presentation Skills

ATS Optimization Keywords

Hard Skills

• Technical Solutions Development
• Proofs of Concept Creation
• Analytical Problem-Solving
• Enterprise Application Concepts
• Database Objects Understanding
• Integration Technology Capabilities
• Pricing and Revenue Management
• Quote/Bid Practices
• SaaS Implementations
• Customer Needs Analysis

Soft Skills

• Interpersonal Skills
• Communication Skills
• Commercial Mindset
• Customer Engagement
• Thought Leadership

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• Master’s Degree in Computer Science

Industry Keywords

• SaaS Technology
• Government
• Finance
• Highly Regulated Industries
• Privacy Compliance
• Data Compliance
• Content Services
• Enterprise Clients
• Technical Demonstrations
• Customer Satisfaction