Technical Change Analyst

Xpt Software Australia Pty; Darwin; On-site; AUD 90,000 - 130,000; Full time

Job summary

Xpt Software Australia Pty is seeking a Technical Change Analyst to lead change management and training activities across ICT delivery projects. You will create and implement artefacts to support stakeholders and end users through transitions from current to future state.

Responsibilities include developing communication plans, facilitating learning materials, and ensuring benefits realisation while aligning with governance frameworks.

Qualifications

• Minimum of 3 years in ICT Change Analyst role.
• Knowledge of change management methodologies and Agile within Prince2 governance.
• Experience in assessing training needs and preparing guides, videos, online courses.
• Ability to prepare communication plans and deliver timely content.
• Experience identifying benefits and providing evidence-based realisation outcomes.
• Ability to deliver artefacts on time and to quality.
• Exceptional interpersonal, negotiation and stakeholder relationship skills.
• Persuasive oral and written communication across stakeholders.

Responsibilities

• Prepare and implement change and training artefacts for ICT projects.
• Develop change management, communications, and stakeholder engagement plans.
• Contribute to communication content, including emails, intranet posts, FAQs, briefing packs, and updates.
• Support benefits realisation through data collection and evidence of outcomes.
• Produce training materials such as user guides, videos, and online courses.

Skills

ICT Change Management

Agile/Prince2 governance

Training design & delivery

Communication & stakeholder management

Benefits realisation

Tools

DevOps

Microsoft Teams

Microsoft Project

Job description

Job Description

Technical Change Analyst

Security clearance: Must be able to obtain Negative Vetting Level 1

5 days’ work from office on Weekly basis (Onsite)

Job details

The Commercial Applications Section within the Business Solutions Branch of Client's Information Management and Technology Division has a requirement to fill the role of Technical Change Analyst.

The Technical Change Analyst resources will provide support for projects across the branch to perform change and training facilitation.

Key duties and responsibilities

Job Specific role description:

The Technical Change Analyst will be an expert in preparing and implementing change and training artefacts to support stakeholders and end users to transition from current state to future state for ICT delivery projects.

The Technical Change Analyst will follow best -practice processes to maximise ICT system adoption and the realisation of benefits, while minimising stresses on the business users and end users caused by change.

Change Analysts will deliver on training, communications, and stakeholder engagement.

Change Analysts will have dual reporting lines, and work to the Project Manager when assigned to a Project team and will also report to the Program Change and Engagement lead to ensure compliance to IMD’s organisation change management framework.

Project Deliverables for the Technical Change Analyst include, but are not limited to:

• Discovery pack including identification of problem statement and vision, stakeholder map, personas and persona journeys, pain points and benefits (in collaboration with Business Analysts).
• Change Management and Communications Planning support for both Business and End users.
• Contributing to communication content, including emails, intranet posts, FAQs, briefing packs, and stakeholder updates
• Contributing to the benefits realisation plan and provision of benefits realisation support, including collecting and validating baseline data, metrics, and success indicators.
• Training Planning and Materials Development. Development of training content such as user guides, short format videos, and online learning modules.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, Client seeks suitable candidates with the following relevant skillsets:

Skills/Levels

• Change and transformation - Change planning - Organsiational change management (CIPM) - Level 4
• Change and transformation - Change analysis - Business situation analysis (BUSA) - Level 4
• Change and transformation - Change analysis - Business modelling (BSMO) - Level 3
• People and skills - Skills management - Learning design and development (TMCR) - Level 4
• People and skills - Skills management - Learning delivery (ETDL) - Level 4

Technical skills

Qualification and/or accreditation in Change Management are desirable (ADKAR, Kotter, Prosci, ACMP).

About the project

The Salesforce program within DFAT has been running since 2019 and is responsible for a broad remit of new and ongoing work ranging from Consular and Crisis support of Australians overseas, implementation of Trade sanctions and governance, and implementation of Australian Student Scholarship programs, to name a few. We are looking for motivated professionals to join our dynamic team to deliver a sustainable Salesforce ecosystem to manage a complex and varied workload.

Criteria

Each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

• 1. Minimum of 3 years previous experience in an ICT Change Analyst role delivering desired business outcomes in complex ICT projects.
• 2. Knowledge of change management methodologies, tools and structure, and applying to ICT Delivery in a “Wagile” project utilising Agile rituals within Prince2 governance framework.
• 3. Experience in assessing training needs and preparing training user guides, videos and online courses.
• 4. Ability to prepare communication plans and deliver drafted and timely communications content as per business requirements.
• 5. Experience with identifying benefits, supporting the delivery of benefits, and providing evidence -based outcomes of benefits realisation
• 6. Demonstrated ability to deliver artefacts on time and to quality expectations.
• Exceptional level of interpersonal, negotiation and communication skills and an ability to effectively develop strong working relationships with key internal and external stakeholders and operational staff.
• Persuasive oral and written communication skills including effectiveness in negotiation and liaison.

Desirable criteria

• 1. Experience with managing User Acceptance Testing with business and end users.
• 2. Experience with human centred design and designing with accessibility built in.
• 3. Experience with conducting user research to inform requirements and design.
• 4. Experience working on secure government systems and in a complex global ICT environment.
• Experience with project management systems, tools, and processes and how these are practically used in Agile and Waterfall environments (DevOps, Microsoft Teams, Microsoft Project).