TECHNICAL BUSINESS DEVELOPMENT MANAGER

BGW Technologies; City of Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Vehicle allowance or company car

Incentive and commission opportunities

Supportive team environment locally &.

Career development opportunities

Job summary

BGW Technologies in Geebung, Queensland, is seeking an experienced Technical Business Development Manager to grow our alarms and CCTV business across the SMB market. Take ownership of an established Queensland SMB portfolio while proactively adding new customers, leveraging deep product knowledge to drive sales growth.

The role suits someone with hands-on security tech experience, strong communication, and a customer-facing mindset.

Qualifications

• Experience in the electronic security industry
• Strong communication skills
• Self-motivated and accountable
• Ability to work independently and within a team
• Customer-focused and results-driven

Responsibilities

• Own a portfolio of SMB customers across Queensland and actively acquire new ones
• Develop pipelines, forecasts, and sales plans to drive growth
• Deliver product training and provide tier-1 technical support to customers
• Maintain accurate CRM activity, pipeline, and notes; provide weekly updates

Job description

TECHNICAL BUSINESS DEVELOPMENT MANAGER
Security Trade Wholesaling | Alarms & CCTV | SMB Market

BGW Technologies in Geebung (part of the BGW Group of Companies) is looking for an industry-experienced Technical Business Development Manager to help grow our alarms and CCTV business across the Queensland SMB security market.

If you are already working in the electronic security industry and know your way around alarms & CCTV, this is an opportunity to step into a focused technical sales role with a leading national distributor and highly respected local team.

This could also suit an experienced security technician, technical support person or product specialist looking to move into a more customer-facing sales and account management role.

About BGW Technologies

BGW Technologies is an industry leader in sourcing and distributing world-class security technology products to the trade. Our range covers CCTV & Video Surveillance, Intrusion & Alarm Systems, Access Control, Networking & Infrastructure, and IT & Data Solutions. We work with leading vendor brands including Alarm.com, Avigilon, Dell Technologies, DSC, Genasys, i-PRO, Milestone, Motorola Solutions, Optex, Paradox, Qolsys and Uniview. We pride ourselves on a positive, people-focused culture that supports growth, development, and long-term career progression.

The Role

Take ownership of an established SMB customer portfolio across Queensland while actively acquiring new customers for the business. This role suits someone who enjoys being in front of customers, understands security technology and can turn practical product knowledge into sales growth.

Key Duties & Responsibilities

Customer Account Management

• Build and maintain strong customer relationships
• Meet customer engagement KPIs through regular face-to-face and phone meetings
• Keep customer records, contact details and activity notes accurate and up to date
• Develop customer growth plans, increase customer spend/share-of-wallet and cross-sell BGWT products and solutions

Business Development & Sales

• Generate new business opportunities and acquire new customers
• Develop pipeline, quote opportunities, forecasting and sales planning
• Hold product trade days and supplier functions
• Support growth throughout Queensland and identified regional areas as directed by the State Manager

Technical Support & Solution Guidance

• Provide tier 1 technical support to customers
• Assist customers with product selection, application advice and basic troubleshooting
• Deliver regular product training for alarms and CCTV customers in the branch or at their offices

Planning & Reporting

• Maintain accurate CRM activity, pipeline and customer notes
• Prepare weekly sales reporting, forecasting and pipeline updates
• Develop and maintain a business plan, providing regular updates to the State Manager

Skills, Experience & Attributes

• Experience in the electronic security industry
• Self-motivated, accountable and comfortable working to agreed sales and customer engagement targets
• Strong organisational skills
• Ability to work independently and within a team
• A continuous improvement mindset and desire to be 1% better every day
• Strong communication skills and confidence dealing with trade customers
• Ability to build relationships, identify opportunities and proactively follow up
• Ability to provide practical tier-1 technical support
• Passion for technology, practical problem-solving and customer success

What We Offer

• Stable full-time role in a growing business
• Competitive market base salary plus:
• Vehicle allowance or company car
• Incentive and commission opportunities linked to branch sales performance
• Supportive team environment locally & nationally
• Exposure to leading security technologies
• Career development opportunities and long-term growth within the BGW Group

We encourage all applicants to apply even if you do not tick each box, we appreciate each individual may specilise in different areas and look forward to hearing why you would be a great fit for the role.