Technical Business Analyst

Healthdirect Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work

Paid Parental Leave

Wellbeing program

Learner journeys

Job summary

Healthdirect Australia is seeking a Technical Business Analyst to join our Priority Programs Division in Sydney. You will translate national health programs into practical requirements, connecting government partners, vendors and technology teams to deliver real value for Australians.

You will lead workshops, craft artefacts, acceptance criteria and process models, and help shape our BA framework while collaborating in a fast-paced, multi-stakeholder environment.

Qualifications

• 5+ years' technical business analysis experience
• Familiar with IIBA definitions and standard BA practices
• Experience with Jira and Confluence in agile delivery
• Ability to work across government, vendors, and operations

Responsibilities

• Draw out, analyse and communicate business and technical requirements
• Create artefacts: requirements, business rules, acceptance criteria, process models
• Lead workshops and discovery sessions with government, vendors and teams
• Build relationships, manage stakeholder expectations, raise risks early
• Contribute to evolving the BA framework and tools

Job description

• Turn big ideas and business priorities into clear requirements for a national health platform
• Be part of a purpose-driven team helping all Australians get the care they need
• Enjoy hybrid working from our Haymarket office, a short walk from Central station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

About the opportunity

Every day, Australians turn to us for trusted health advice and care. Behind those services is a lot of careful thinking, and that's where you come in. As our Technical Business Analyst, you'll be at the heart of our Priority Programs Division, helping turn national, state and territory health programs from good ideas into services that work. You'll connect government partners, technology teams, vendors and frontline operations, uncovering what people really need and shaping practical requirements that technical teams can build with confidence. It's a varied role in a fast-paced, collaborative environment, with plenty of perspectives around the table and important deadlines to meet. If you enjoy making complex things clear, bringing people with you and seeing your work make a difference to the health of Australians, you'll feel right at home.

Key Responsibilities

In this role, you will:

• Draw out, analyse and communicate business and technical requirements so solutions deliver real value to stakeholders and the people who use our services
• Create clear, practical artefacts, from requirements, business rules and acceptance criteria to process models, wireframes and integration and API data analysis
• Lead workshops, discovery and review sessions that bring government, vendors, technology teams and operations onto the same page
• Build strong relationships and manage expectations across internal and external stakeholders, raising risks early and keeping communication open and transparent
• Keep change well controlled while helping to evolve our business analysis framework, tools and ways of working

About You

• A curious, analytical thinker who asks the right questions to get to the heart of what stakeholders need
• A confident facilitator who can cut through differing opinions and build agreement
• Comfortable working across government, vendor, technology and operations teams in a multi-stakeholder environment
• A clear communicator who explains complex technical ideas in plain, jargon-free language
• Outcomes-focused, adaptable and energised by fast-paced work and critical deadlines

What you'll bring to the role

• 5+ years' technical business analysis experience, with good working knowledge across most areas of business analysis as defined by the IIBA
• Strong problem-solving, stakeholder engagement and teamwork skills
• Proven experience using Jira and Confluence, and working in an agile delivery environment
• Experience working in, and enjoying, complex matrix environments
• Tertiary qualifications in information technology, business or commerce, or equivalent experience
• Preferred: knowledge of FHIR standards, experience in healthcare and government, and delivering complex online tools with third-party data sources and integrations

Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation. We are committed to creating a culture where you can bring your whole self to work.

Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Please note, you must have the right to live and work in Australia to apply for this role.