Delivery & Resourcing Lead

Healthdirect Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work

Paid Parental Leave

Wellbeing program

Learning journeys

Job summary

Healthdirect Australia seeks a Delivery & Resourcing Lead to manage planning and resourcing across its Insights Division. Reporting to the Head of Analytics & Reporting, you will oversee demand, priorities and a single sprint plan across Analytics & Reporting and Enterprise Data Services, guiding the Business Analyst and ensuring capacity meets BAU and project work.

You will shape AI-enabled delivery practices, lead Jira/Replicon boards and drive performance metrics, with a focus on quality,

Qualifications

• 5+ years’ experience in delivery management or a project or portfolio environment.
• Demonstrated experience leading people, setting clear accountabilities and supporting performance and development.
• Proven Agile delivery management experience, including sprint planning, ceremonies, backlog refinement, estimation, capacity management and Jira administration.
• Experience managing demand, resource allocations and time-recording data across BAU and project work, using systems such as Jira and Replicon.
• Demonstrated use of AI as an integral part of professional practice, including sound judgement, quality assurance of outputs and capability building.
• Strong analytical and reporting skills, including delivery metrics and dashboards that drive decisions.

Responsibilities

• Own and simplify the front door to Insights, including prioritisation forums, so requestors understand the status of their work and the trade-offs involved.
• Triage demand using AI-assisted analysis, agree priorities and delivery expectations, and make sure work is well defined and ready before commitment.
• Maintain one live delivery and resource plan across Jira and Replicon, keeping demand, estimates, allocations and forecasts in sync.
• Maintain the forward sprint and capacity view across BAU, projects, leave and overhead, replanning as priorities change.
• Run Jira delivery ceremonies and maintain the board, ticket standards and queue health.
• Manage timesheet integrity, project codes, contractor utilisation, budgets and schedules.
• Act as the Insights Project Workstream Lead for corporate and Insights-led projects, coordinating schedules, dependencies, blockers and status reports.
• Maintain productivity and utilisation measures, using AI-assisted reporting to surface exceptions and prompt action.
• Build AI capability and delivery practice across the division through coaching, clear standards and practical support, and lead and develop the Business Analyst.

Skills

Delivery management

Agile delivery

Sprint planning

Jira admin

Resource planning

Capacity management

Stakeholder management

AI usage

Leadership

Coaching

Data analytics

Dashboards

Business analysis

Education

IT/Business/Commerce degree

Tools

Jira

Replicon

Job description

Keep the work of Healthdirect Australia’s Insights Division prioritised, planned and delivered, using AI to work smarter.

• Own delivery and resourcing planning across a national data and insights team
• Shape how AI is used in everyday delivery, planning and reporting
• Hybrid (2 days office), easy commute - Haymarket, near Central Station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

We are a government-owned, not-for-profit organisation. Our services are fast and easy to access through helplines, video calls, apps and websites, and support Australians at every stage of life, wherever they live and at any time of day or night.

About the opportunity

We are seeking a Delivery & Resourcing Lead to manage delivery planning and resourcing across our Insights Division.

Reporting to the Head of Analytics & Reporting, you will lead delivery planning and resourcing across Analytics & Reporting and Enterprise Data Services, alongside managing the Business Analyst. You will oversee incoming work, agree priorities with stakeholders and maintain a single sprint plan and Jira board, ensuring a clear view of capacity to meet business-as-usual and project demand.

Key Responsibilities

• Own and simplify the front door to Insights, including prioritisation forums, so requestors understand the status of their work and the trade-offs involved
• Triage demand using AI-assisted analysis, agree priorities and delivery expectations, and make sure work is well defined and ready before commitment
• Maintain one live delivery and resource plan across Jira and Replicon, keeping demand, estimates, allocations and forecasts in sync
• Maintain the forward sprint and capacity view across BAU, projects, leave and overhead, replanning as priorities change
• Run Jira delivery ceremonies and maintain the board, ticket standards and queue health
• Manage timesheet integrity, project codes, contractor utilisation, budgets and schedules
• Act as the Insights Project Workstream Lead for corporate and Insights-led projects, coordinating schedules, dependencies, blockers and status reports
• Maintain productivity and utilisation measures, using AI-assisted reporting to surface exceptions and prompt action
• Build AI capability and delivery practice across the division through coaching, clear standards and practical support, and lead and develop the Business Analyst

About You

You are an experienced delivery leader who brings structure and clarity to complex, multi-stakeholder environments with competing priorities. You are comfortable facilitating prioritisation and making trade-offs visible, you build strong relationships across teams, and you use AI as an integral part of your professional practice with sound judgement and quality assurance of its outputs.

What you’ll bring to the role

• At least five years’ experience in delivery management or a project or portfolio environment, with resource planning and scheduling responsibilities
• Demonstrated experience leading people, setting clear accountabilities and supporting performance and development
• Proven Agile delivery management experience, including sprint planning, ceremonies, backlog refinement, estimation, capacity management and Jira administration
• Experience managing demand, resource allocations and time-recording data across BAU and project work, using systems such as Jira and Replicon
• Demonstrated use of AI as an integral part of professional practice, including sound judgement, quality assurance of outputs and capability building
• Strong analytical and reporting skills, including delivery metrics and dashboards that drive decisions
• A tertiary qualification in information technology, business, commerce or a related discipline, or equivalent relevant experience
• Desirable: experience in data, analytics or insights delivery; health or government sector knowledge; project governance frameworks including stage gates; experience managing contractors; performance measurement frameworks; Agile certification such as Scrum Master or SAFe

Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.

We are committed to creating a culture where you can bring your whole self to work. Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Please note, you must have the right to live and work in Australia to apply for this role.