Technical Business Analyst

Megaport; Gold Coast City; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Generous salary packaging

Not-for-profit tax benefits

Private health insurance

Gym discounts

Employee Assistance Program

Work-life balance

Job summary

Bolton Clarke Group is seeking an experienced Business Analyst to join our Kelvin Grove-based team on a permanent full-time basis with hybrid work. You will gather requirements, map processes, document outcomes and support Workday integrations across healthcare services, aged care and operational environments.

Strong stakeholder engagement and hands-on BA delivery are essential for success. You'll collaborate with technology teams, vendors and clinical staff to drive solutions that improve

Qualifications

• Proven experience as a Business Analyst within Workday and enterprise environments
• Strong requirements gathering, process mapping and documentation skills
• Workday experience is a must - you need to have used it and integrated a legacy system
• A pragmatic, solutions-focused approach to problem solving
• Experience working across both project delivery and operational environments
• Strong analytical skills with the ability to interpret and communicate complex information
• Exposure to tools such as Jira, Confluence, Visio, Azure DevOps or similar

Responsibilities

• Engage with stakeholders to gather, analyse and document business requirements
• Coordinate testing activities, validate outcomes and support successful implementations
• Facilitate workshops, interviews and discovery sessions across operational teams
• Analyse current-state processes with existing enterprise and legacy systems and troubleshoot integration pathways for Workday
• Work closely with technology teams, vendors and project stakeholders to support solution delivery
• Support system enhancements, upgrades and business improvement initiatives
• Assist with business service requests, process queries and operational problem-solving
• Develop process maps, procedures, training guides and supporting documentation

Skills

Workday

Stakeholder engagement

Requirements gathering

Process mapping

Documentation

Problem solving

Analytical thinking

Autonomous work

Tools

Jira

Confluence

Visio

Azure DevOps

Job description

Bolton Clarke Group is one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

This is a permanent full-time role based in our Kelvin Grove office (QLD) with a hybrid working environment.

Key Responsibilities

• Engage with stakeholders to gather, analyse and document business requirements
• Coordinate testing activities, validate outcomes and support successful implementations
• Facilitate workshops, interviews and discovery sessions across operational teams
• Analyse current-state processes with existing enterprise and legacy systems and troubleshoot integration pathways for Workday
• Work closely with technology teams, vendors and project stakeholders to support solution delivery
• Support system enhancements, upgrades and business improvement initiatives
• Assist with business service requests, process queries and operational problem-solving
• Develop process maps, procedures, training guides and supporting documentation

About You

You'll be an experienced Business Analyst who is equally comfortable facilitating executive workshops, analysing processes, and providing practical support to business stakeholders when required.

• Proven experience as a Business Analyst within Workday and enterprise environments
• Strong requirements gathering, process mapping and documentation skills
• Workday experience is a must- you need to have used it and integrated a legacy system
• A pragmatic, solutions-focused approach to problem solving
• Experience working across both project delivery and operational environments
• Strong analytical skills with the ability to interpret and communicate complex information
• Exposure to tools such as Jira, Confluence, Visio, Azure DevOps or similar
• Understanding of project methodologies and systems delivery lifecycles
• The ability to balance competing priorities and work autonomously
• Experience within healthcare, community services, aged care or service-based industries will be highly regarded

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

Australian Citizens residing in Australia only respond.

Applicants must have full work rights in Australia – Australian Citizen, New Zealand Citizen or Permanent Residence.