Workday Support Manager

Bolton Clarke; City of Brisbane; On-site; AUD 136,000 - 184,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Work-life balance

Job summary

Bolton Clarke Group is seeking an experienced Workday Support Manager to lead the Workday Support team and oversee governance, security, and continuous improvement of the Workday platform. This role can be based in Brisbane, Sydney or Melbourne and reports to the Head of People Services.

You will build team capability, manage incidents, releases and deployments, and strengthen data quality and privacy controls while partnering with stakeholders across the business.

Qualifications

• Bachelor's degree in IT/HR/Business or related discipline.
• Workday certification and ITIL Foundation highly regarded.
• Proven experience leading enterprise application support.

Responsibilities

• Lead, coach and develop the Workday Support team.
• Manage Workday incidents, service requests, priorities and escalations.
• Oversee platform configuration, security, data and workflows.
• Lead the resolution of complex and business-critical Workday issues.
• Manage Workday releases, upgrades, testing and production deployment.
• Strengthen platform governance, data quality, privacy, security and audit controls.
• Manage Workday vendor relationships and support services.
• Oversee the Workday change pipeline and contribute to the platform roadmap.
• Transition system enhancements and projects into business-as-usual support.
• Identify opportunities to simplify processes, improve self-service and enhance the employee and leader experience.

Skills

Workday HCM

People leadership

Incident management

Vendor management

Governance & security

Education

Bachelor's degree in IT/HR/Business

Tools

Workday

Job description

$160K p.a. + $18,550 Salary Packaging + Super

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Are you an experienced Workday leader ready to lead a dedicated team and shape the future of a critical enterprise platform?

Bolton Clarke is seeking an experienced Workday Support Manager to lead our Workday Support team and oversee the operational management, governance, support and continuous improvement of the Workday platform.

Reporting to the Head of People Services, you will be responsible for building team capability and ensuring Workday services are delivered securely, reliably and in line with business priorities and governance requirements.

This role can be based at one of our support offices in Brisbane, Sydney or Melbourne.

What will you be doing?

• Lead, coach and develop the Workday Support team
• Manage Workday incidents, service requests, priorities and escalations
• Oversee platform configuration, business processes, security, data and workflows
• Lead the resolution of complex and business-critical Workday issues
• Manage Workday releases, upgrades, testing and production deployment
• Strengthen platform governance, data quality, privacy, security and audit controls
• Manage Workday vendor relationships and support services
• Oversee the Workday change pipeline and contribute to the platform roadmap
• Transition system enhancements and projects into business-as-usual support
• Identify opportunities to simplify processes, improve self-service and enhance the employee and leader experience.

What will you bring?

• Previous Workday experience is essential for this position.
• Demonstrated experience supporting, administering and optimising Workday in a large or complex organisation
• Strong functional knowledge of Workday HCM, business processes, security, configuration and data management
• Proven people leadership experience, including coaching, workload management and capability development
• Experience managing enterprise application support, incidents, service levels, releases, testing and controlled change
• Strong governance, risk, privacy, security and audit capability
• Excellent analytical and problem-solving skills
• Strong stakeholder management and communication skills
• The ability to balance operational delivery, system improvements and competing priorities.

A bachelor's degree in Information Technology, Human Resources, Business or a related discipline, or equivalent experience, is required. Workday certification and an ITIL Foundation qualification will be highly regarded.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

A caring team environment with strong clinical and allied health support

Career progression and development opportunities

Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free

Private health insurance and gym discounts

An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.