Workday Support Manager

RSL Care RDNS Limited; City of Brisbane; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Excellent work/life balance

Caring team environment

Career progression

Salary packaging and private health

Employee Assistance Program

Job summary

Bolton Clarke seeks a Lead Workday Support professional to lead a team across Brisbane, Sydney or Melbourne offices. You will manage incidents, configurations and governance for Workday HCM, guiding complex issue resolution and platform upgrades.

The role requires proven Workday expertise, strong leadership and stakeholder engagement to balance operations with system improvements and strategic initiatives. A Bachelor’s degree and Workday ITIL qualifications are valued.

Qualifications

• Previous Workday experience is essential for this position.
• Demonstrated experience supporting, administering and optimising Workday in a large or complex organisation.
• Strong functional knowledge of Workday HCM, business processes, security, configuration and data management.
• Proven people leadership experience, including coaching, workload management and capability development.
• Experience managing enterprise application support, incidents, service levels, releases, testing and controlled change.
• Strong governance, risk, privacy, security and audit capability.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication skills.
• The ability to balance operational delivery, system improvements and competing priorities.
• A bachelor’s degree in Information Technology, Human Resources, Business or a related discipline, or equivalent experience, is required.

Responsibilities

• Lead, coach and develop the Workday Support team.
• Manage Workday incidents, service requests, priorities and escalations.
• Oversee platform configuration, business processes, security, data and workflows.
• Lead the resolution of complex and business-critical Workday issues.
• Manage Workday releases, upgrades, testing and production deployment.
• Strengthen platform governance, data quality, privacy, security and audit controls.
• Manage Workday vendor relationships and support services.
• Oversee the Workday change pipeline and contribute to the platform roadmap.
• Transition system enhancements and projects into business-as-usual support.
• Identify opportunities to simplify processes, improve self-service and enhance the employee and leader experience.

Skills

Workday expertise

People leadership

Stakeholder management

Analytical skills

Governance & security

Problem solving

Communication skills

Incident management

Education

Bachelor's degree in IT/HR/Business or related discipline

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

This role can be based at one of our support offices in Brisbane, Sydney or Melbourne.

What will you be doing?

• Lead, coach and develop the Workday Support team
• Manage Workday incidents, service requests, priorities and escalations
• Oversee platform configuration, business processes, security, data and workflows
• Lead the resolution of complex and business-critical Workday issues
• Manage Workday releases, upgrades, testing and production deployment
• Strengthen platform governance, data quality, privacy, security and audit controls
• Manage Workday vendor relationships and support services
• Oversee the Workday change pipeline and contribute to the platform roadmap
• Transition system enhancements and projects into business-as-usual support
• Identify opportunities to simplify processes, improve self-service and enhance the employee and leader experience.

What will you bring?

• Previous Workday experience is essential for this position.
• Demonstrated experience supporting, administering and optimising Workday in a large or complex organisation
• Strong functional knowledge of Workday HCM, business processes, security, configuration and data management
• Proven people leadership experience, including coaching, workload management and capability development
• Experience managing enterprise application support, incidents, service levels, releases, testing and controlled change
• Strong governance, risk, privacy, security and audit capability
• Excellent analytical and problem-solving skills
• Strong stakeholder management and communication skills
• The ability to balance operational delivery, system improvements and competing priorities.
• A bachelor’s degree in Information Technology, Human Resources, Business or a related discipline, or equivalent experience, is required.
• Workday certification and an ITIL Foundation qualification will be highly regarded.

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.