Technical Analyst (Officer)

Citigroup; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Citi seeks an Applications Support specialist in Sydney to help run AU & NZ Services technology, ensuring resilience and compliance across Payments, Liquidity, Trade, and Issuer services. You will work with local product and operations teams to deliver high-availability systems and manage incidents.

You will engage with stakeholders, navigate regulatory requirements, and coordinate with global tech teams to implement changes and optimize service delivery in a fast-paced financial environment.

Qualifications

• 2–5 years in technology, payments, or infrastructure in banking/financial services.
• Understanding of AU/NZ payments schemes and clearing arrangements.
• Experience supporting production-critical applications in regulated environments.
• Proven track record in regulatory or scheme-driven technology initiatives.
• Strong stakeholder management and cross-functional communication.

Responsibilities

• Maintain resilience, regulatory compliance, and business continuity for AU & NZ Services Cluster Technology.
• Provide critical technology support for local Services business across payments and related domains.
• Embed within AU & NZ product and operations teams for direct technical support.
• Collaborate with in-country experts to align Citi platforms with market changes.
• Identify and remediate region-specific risks, bottlenecks, and incidents.
• Manage third-party technology vendors and outsourcing to ensure SLAs and policy compliance.
• Govern change-management for payment rails and seek formal scheme approvals.

Skills

Stakeholder management

Communication

Analytical thinking

Problem solving

Decision making

Multitasking

Payments domain knowledge

Regulatory awareness

Tools

JIRA

Agile

SaaS platforms

Job description

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Key Responsibilities

• Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
• Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
• Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
• Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
• Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
• Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
• Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
• Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
• Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.

Required Experience

• 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
• Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• Experience supporting business-critical applications in a highly regulated environment.
• Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents, operational risk, and service resilience.

• Knowledge of technology governance, change management, risk frameworks, and operational resilience.

• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• Strong analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments

Skills

• Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
• Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
• XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
• Production Support: L1/L2 incident resolution and log triage
• Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
• Business Continuity and Disaster Recovery

#LI-Hybrid

#LI-RW2

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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