Technical Analyst - Enterprise Customer Platforms ( Remote)

Commonwealth Superannuation Corporation; Sydney; Remote; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Diversity and inclusion

Job summary

Commonwealth Superannuation Corporation seeks a Technical Analyst to join our Enterprise Customer Platforms team. This remote, fixed-term role focuses on shaping technology solutions, documenting architectures and ensuring governance across Salesforce CRM, Web Self-Service, Okta, and API integrations.

You'll work with Architects, Delivery Managers and product owners to translate business needs into practical designs, develop artefacts, and support discovery, governance and reporting throughout

Qualifications

• Formal IT development qualifications and certifications are advantageous.
• 3+ years’ experience as a Technical Analyst delivering enterprise solutions.
• Strong documentation of authentication, data flows and non-functional reqs.

Responsibilities

• Analyse initiatives and translate requirements into documented solution options.
• Develop and maintain solution artefacts and architecture records.
• Document current and future-state architectures; assess impacts.
• Elicit and validate business, functional and non-functional requirements.
• Support governance processes and architecture reviews.

Skills

Technical analysis

Architecture documentation

Requirements elicitation

Stakeholder collaboration

Education

IT development qualifications

Salesforce certifications

ACS certification (advantage)

Tools

Salesforce CRM

Tableau

MuleSoft

APIs

Job description

Technical Analyst - Enterprise Customer Platforms ( Remote)

Commonwealth Superannuation Corporation – Sydney CBD NSW

Job title: Technical Analyst (Enterprise Customer Platforms)

Position Type: Full Time, 12-month fixed term

Location: Remote- Australia

About the role

In this role, you’ll work with our Architecture team to help shape technology solutions that improve the digital experience for CSC members and employers. You’ll work closely with Senior Architects, Solution Architects, Delivery Managers, Product Owners and delivery teams to understand business and technical requirements, explore solutions and turn ideas into practical designs.

You’ll be involved in discovery activities, developing and maintaining technical documentation, and supporting architecture governance throughout the delivery lifecycle. You’ll also help teams work through complex technical challenges and make sure solution designs are clear, practical and aligned with CSC’s technology direction.

A key part of your role will be working across our customer platforms, including Salesforce CRM, Web Self-Service, Salesforce Mobile Publisher, Okta and API integrations. As our digital and customer capabilities continue to grow, you’ll also have the opportunity to contribute to initiatives involving Salesforce Marketing Cloud, Data Cloud (Data360) and Tableau.

Most importantly, you’ll work with people across CSC to solve problems, share your technical expertise and help deliver digital experiences that make things easier for our members and employers.

What you will do

• Support Architects in analysing business initiatives and translating requirements into documented solution options and recommendations.
• Develop and maintain solution artefacts including Solution design documents, Architecture decision records, Process & Data flows, Non-functional requirements, Solution assessments
• Document current-state and future-state architectures.
• Analyse impacts across applications, integrations, data, security, and operational processes.
• Assist with defining solution scope, assumptions, dependencies, risks, and constraints.
• Participate in discovery activities, workshops, and stakeholder consultations.
• Elicit, analyse, document, and validate business, functional, and non-functional requirements.
• Support architecture governance activities including Design Authority and architecture review processes.
• Ensure solution documentation aligns with CSC architecture standards, principles, and patterns.
• Assist with documenting API, integration, authentication and data exchange requirements.
• Support integration analysis and mapping between enterprise systems.
• Collaborate with technical teams to ensure solution designs are technically feasible and aligned to enterprise standards.

Specific duties, deliverables and reporting lines may vary from time-to-time dependent on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.

Job title: Technical Analyst (Enterprise Customer Platforms)

Position Type: Full Time, 12-month fixed term

Location: Remote- Australia

Reporting To: Lead Architect

About the role

In this role, you’ll work with our Architecture team to help shape technology solutions that improve the digital experience for CSC members and employers. You’ll work closely with Senior Architects, Solution Architects, Delivery Managers, Product Owners and delivery teams to understand business and technical requirements, explore solutions and turn ideas into practical designs.

You’ll be involved in discovery activities, developing and maintaining technical documentation, and supporting architecture governance throughout the delivery lifecycle. You’ll also help teams work through complex technical challenges and make sure solution designs are clear, practical and aligned with CSC’s technology direction.

A key part of your role will be working across our customer platforms, including Salesforce CRM, Web Self-Service, Salesforce Mobile Publisher, Okta and API integrations. As our digital and customer capabilities continue to grow, you’ll also have the opportunity to contribute to initiatives involving Salesforce Marketing Cloud, Data Cloud (Data360) and Tableau.

Most importantly, you’ll work with people across CSC to solve problems, share your technical expertise and help deliver digital experiences that make things easier for our members and employers.

What you will do

• Support Architects in analysing business initiatives and translating requirements into documented solution options and recommendations.
• Develop and maintain solution artefacts including Solution design documents, Architecture decision records, Process & Data flows, Non-functional requirements, Solution assessments
• Document current-state and future-state architectures.
• Analyse impacts across applications, integrations, data, security, and operational processes.
• Assist with defining solution scope, assumptions, dependencies, risks, and constraints.
• Participate in discovery activities, workshops, and stakeholder consultations.
• Elicit, analyse, document, and validate business, functional, and non-functional requirements.
• Support architecture governance activities including Design Authority and architecture review processes.
• Ensure solution documentation aligns with CSC architecture standards, principles, and patterns.
• Assist with documenting API, integration, authentication and data exchange requirements.
• Support integration analysis and mapping between enterprise systems.
• Collaborate with technical teams to ensure solution designs are technically feasible and aligned to enterprise standards.

Specific duties, deliverables and reporting lines may vary from time-to-time dependent on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed.

What we’re looking for

• Formal IT development qualifications, with higher-level qualifications preferred.
• Relevant professional and technical certifications, including ACS and Salesforce certifications such as Platform Developer I/II, are advantageous.
• 3+ years’ experience as a Technical Analyst or Senior Developer delivering solutions across complex enterprise environments.
• Demonstrated experience producing high-quality technical documentation, including authentication, data flows, and functional and non-functional requirements.
• Experience in financial services or federal government would be advantageous.
• Working knowledge of Salesforce platforms, including CRM, Web Self Service, Experience Cloud, Marketing Cloud, Mobile Publisher, Data 360 and/or Tableau, or a strong willingness to learn.
• Experience with integrations and APIs, ideally using MuleSoft or similar platforms, would be advantageous.
• Strong problem-solving skills and the ability to work effectively across complex enterprise environments.
• Ability to apply solution design patterns to meet organisational requirements.
• Strong written and verbal communication skills, with the ability to engage stakeholders at all levels.

What you’ll get in return

A career where you belong

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We’re actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities and abilities. We offer flexible work, inclusive policies and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow and belong.

Learn more about CSC and our benefits on our career site Careers

Unsolicited agency submissions

Unsolicited agency submissions will not be recognised as valid introductions and will not attract any recruitment or placement fee.

Applications close: 8th Oct 2026, EOD

For any other questions about this role, contact ***********@csc.gov.au.