Technical Account Manager & Solution Architect – Microsoft

Synnex; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Elective benefits

Career growth programs

Life Empowerment Program

Diversity and inclusion

Global onboarding

Job summary

Tech Data in Sydney is seeking a Hybrid Technical Account Manager and Solution Architect to connect partner priorities with Microsoft 365, Security, and Copilot. You will nurture reseller relationships and drive growth through consultative pre-sales and architectural guidance.

You will work with Business Development Managers and PDMs to shape solutions, guide designs, and ensure successful delivery while aligning licensing, adoption, and services to business outcomes.

Qualifications

• Degree in Computer Science, IT, Engineering, Business, or related discipline.
• Microsoft Modern Work or Security certifications, or equivalent demonstrated expertise.
• Minimum five (5) years of relevant experience in technical account management, pre‑sales, solution architecture, or partner enablement.
• Experience across the Microsoft ecosystem, including Microsoft 365, Teams, Entra ID, Intune, Defender, and Purview.
• Experience helping partners or customers adopt Microsoft 365 Copilot and/or Copilot Studio.

Responsibilities

• Own ongoing technical relationships with resellers and engage end customers to identify priorities and build growth plans across Modern Work, Security, and AI (Copilot).
• Qualify and progress Microsoft opportunities, owning technical discovery, solution positioning, and coordination from qualification through closure and handover.
• Design commercially viable Microsoft architectures aligned to customer outcomes, best practices, and Zero Trust across Modern Work, Security, and AI (Copilot).
• Guide AI and Copilot adoption through use-case discovery, readiness assessments, pilots, and governance addressing data, responsible AI, and measurable value.

Skills

Technical account management

Pre-sales

Solution architecture

Customer relationship

Copilot adoption

Education

Bachelor's degree in Computer Science / IT / Engineering / Business or related

Microsoft Modern Work or Security certifications

Tools

Microsoft 365

Entra ID

Intune

Defender

Purview

Job description

Technical Account Manager & Solution Architect – Microsoft

As one of the world’s largest IT distributors, we not only distribute technology, we're shaping the future for our partners and their customers by delivering value and a customer centric approach.

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned professional, here is a great opportunity to seize, and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers.

Job Purpose:

In this hybrid Technical Account Manager / Solution Architect role, you will support the Tech Data Microsoft sales organisation by owning technical partner relationships and enabling reseller growth across ANZ. In this role, you will connect partner business priorities with Microsoft 365 (Modern Work), Security, and AI (Copilot) solutions and services that deliver practical customer value.

The role combines ongoing technical account engagement with consultative pre-sales architecture — partnering with Business Development Managers, Microsoft Partner Development Managers (PDMs), and Partner / Cloud Solution Architects to develop partner growth plans, qualify opportunities, and guide solution design through sales closure and delivery handover. The role also supports Microsoft cloud consumption and seat growth by aligning architecture, licensing, adoption, and services to agreed business outcomes.

Key Responsibilities:

• Own ongoing technical relationships with resellers and engage their end customers to understand business priorities, identify capability gaps, and build joint partner growth plans across Modern Work, Security, and AI (Copilot).
• Partner with sales to qualify and progress Microsoft opportunities, owning technical discovery, solution positioning, and coordination from qualification through closure and delivery handover.
• Design commercially viable Microsoft architectures aligned to customer outcomes, Microsoft best practices, and Zero Trust principles across three focus pillars:
  • Modern Work (Microsoft 365).
  • Security
  • AI (Copilot).
• Guide practical AI and Copilot adoption through business-use-case discovery, envisioning sessions, readiness assessments, and scoped pilots, addressing data governance, responsible AI, adoption, and measurable customer value.

Knowledge, Skills and Experience:

• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent relevant industry experience.
• Relevant Microsoft Modern Work or Security certifications, or equivalent demonstrated practical expertise. A commitment to ongoing learning and certification development is expected
• Minimum five (5) years of relevant experience across technical account management, consultative pre‑sales, solution architecture, or partner enablement, with evidence of translating customer needs into Microsoft solutions and commercial opportunities.
• Practical experience across the Microsoft ecosystem, including Microsoft 365, Teams, Entra ID, Intune, Defender, and Purview, with depth in one or more areas and the ability to engage specialists for complex requirements.
• Practical experience helping partners or customers adopt Microsoft 365 Copilot and/or Copilot Studio

What's on offer

Besides offering a very competitive remuneration package, we also offer:

• Great team culture
• Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans and from your co‑workers
• Flexible work hours within a hybrid work environment
• On‑site parking and close to Metro services
• Paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of
• Strong reward and recognition programs.

If you are seeking a new role or opportunity to further grow your career within this sales and technical role in an organisation that truly values and embraces individuals from diverse backgrounds, then we look forward to hearing from you soon.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.