Technical Account Manager & Solution Architect

TD SYNNEX Co.; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Great team culture

Learning opportunities and development

Flexible work hours

On-site parking near Metro

Parental leave program

Reward and recognition programs

Job summary

TD SYNNEX Co. is seeking a Technical Account Manager & Solution Architect for Microsoft in Sydney, Australia.

The role blends technical account management with pre-sales architecture to enable reseller growth and align Microsoft-based solutions with customer business outcomes. Responsibilities include owning partner relationships, guiding solution designs, and coordinating from discovery to delivery with cross-functional teams.

Qualifications

• Degree or equivalent relevant industry experience in IT/tech fields.
• Minimum five (5) years of relevant experience in technical account management, pre-sales, or solution architecture.

Responsibilities

• Own ongoing technical relationships with resellers and understand business priorities across Modern Work, Security, and AI (Copilot).
• Qualify and progress Microsoft opportunities, lead technical discovery and solution positioning through to delivery handover.
• Design Microsoft architectures aligned to customer outcomes and Zero Trust principles across Modern Work, Security, and AI.
• Guide AI/Copilot adoption through use-case discovery, readiness assessments, and pilots.

Skills

Technical account management

Consultative pre-sales

Solution architecture

Partner enablement

Education

Degree in CS/IT/Engineering/Business

Tools

Microsoft 365

Entra ID

Intune

Defender

Purview

Job description

Technical Account Manager & Solution Architect – Microsoft

Location: Sydney, Australia

Time Type: Full time

Job Description

As one of the world's largest IT distributors, we not only distribute technology, we're shaping the future for our partners and their customers by delivering value and a customer centric approach.

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you're applying for your first role or you're a seasoned professional, here is a great opportunity to seize, and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers.

Job Purpose: In this hybrid Technical Account Manager / Solution Architect role, you will support the Tech Data Microsoft sales organisation by owning technical partner relationships and enabling reseller growth across ANZ. In this role, you will connect partner business priorities with Microsoft 365 (Modern Work), Security, and AI (Copilot) solutions and services that deliver practical customer value.

The role combines ongoing technical account engagement with consultative pre-sales architecture — partnering with Business Development Managers, Microsoft Partner Development Managers (PDMs), and Partner / Cloud Solution Architects to develop partner growth plans, qualify opportunities, and guide solution design through sales closure and delivery handover. The role also supports Microsoft cloud consumption and seat growth by aligning architecture, licensing, adoption, and services to agreed business outcomes.

Key Responsibilities:

• Own ongoing technical relationships with resellers and engage their end customers to understand business priorities, identify capability gaps, and build joint partner growth plans across Modern Work, Security, and AI (Copilot).
• Partner with sales to qualify and progress Microsoft opportunities, owning technical discovery, solution positioning, and coordination from qualification through closure and delivery handover.
• Design commercially viable Microsoft architectures aligned to customer outcomes, Microsoft best practices, and Zero Trust principles across three focus pillars:
  • Modern Work (Microsoft 365).
  • Security
  • AI (Copilot).
• Guide practical AI and Copilot adoption through business-use-case discovery, envisioning sessions, readiness assessments, and scoped pilots, addressing data governance, responsible AI, adoption, and measurable customer value.

Knowledge, Skills and Experience:

• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent relevant industry experience.
• Relevant Microsoft Modern Work or Security certifications, or equivalent demonstrated practical expertise. A commitment to ongoing learning and certification development is expected
• Minimum five (5) years of relevant experience across technical account management, consultative pre-sales, solution architecture, or partner enablement, with evidence of translating customer needs into Microsoft solutions and commercial opportunities.
• Practical experience across the Microsoft ecosystem, including Microsoft 365, Teams, Entra ID, Intune, Defender, and Purview, with depth in one or more areas and the ability to engage specialists for complex requirements.
• Practical experience helping partners or customers adopt Microsoft 365 Copilot and/or Copilot Studio

What's on offer

Besides offering a very competitive remuneration package, we also offer:

• Great team culture
• Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans and from your co-workers
• Flexible work hours within a hybrid work environment
• On-site parking and close to Metro services
• Paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of
• Strong reward and recognition programs.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.