Technical Account Manager

efex; Gold Coast City; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Career opportunities

National backing

Established portfolio

Supportive culture

Autonomy

Job summary

efex, via its onPlatinum team on the Gold Coast, is seeking a Technical Account Manager to manage an established client portfolio with emphasis on the education sector. You will nurture relationships, translate technology into business outcomes, and coordinate with service delivery to ensure exceptional client experiences.

You will combine relationship-building with a solid understanding of IT environments, coordinating escalations and identifying opportunities to deliver greater value over

Qualifications

• Experience in account management, customer success, technical account management or a similar client-facing role.
• Previous experience within an MSP, IT services or technology environment.
• Ability to translate technical concepts into straightforward, business-friendly language.

Responsibilities

• Manage and nurture an established portfolio of clients, with a strong focus on the education sector
• Build trusted, long-term relationships and become a key point of contact for your clients
• Develop a strong understanding of each client's business, IT environment, challenges and future priorities
• Translate technology requirements and solutions into clear, practical business outcomes
• Conduct regular client meetings and reviews, helping shape and progress their broader IT strategy
• Work closely with technical and service delivery teams to ensure a seamless client experience
• Manage client escalations, keeping clients informed and coordinating issues through to resolution
• Identify opportunities to improve client environments or introduce additional services where they add genuine value
• Support the onboarding and offboarding of clients alongside internal teams

Skills

Account management

Customer success

Technical account management

Client-facing

MSP/IT services exposure

Job description

Great with clients and comfortable talking technology? This could be the perfect mix of both.

We're looking for a Technical Account Manager to join our onPlatinum team on the Gold Coast. As part of efex, you'll take ownership of an established portfolio of clients, with a strong focus on the education sector.

This is a role for someone who enjoys building genuine, long-term client relationships. You'll become a trusted partner to your clients, helping them navigate their technology needs,supporting their IT strategy, and ensuring they continue to receive exceptional service.

At its core, this is a relationship-focused role backed by a strong understanding of technology. You'll be comfortable discussing IT environments and solutions, translating technology into practical outcomes and connecting clients with the right technical expertise when needed.

Who We Are

With over 20 locations across Australia and a strong national presence, efex is one of Australia's leading managed technology providers. We deliver right-sized solutions across IT, print, communications and security, helping businesses work smarter, stay connected, and grow with confidence.

As part of the efex group, onPlatinum is our Gold Coast-based team, known for delivering exceptional customer service and trusted technology solutions to businesses throughout the region.

By combining local expertise and relationships with the resources and capability of a national organisation, we offer the best of both worlds for our clients and our people.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first- our clients and our team.

The Role

Sitting across account management, customer success and technology, this role is all about understanding your clients and becoming a trusted extension of their business.

You'll manage the overall client journey, from regular account reviews and technology planning through to coordinating escalations and identifying opportunities to improve their IT environment.

Your focus will be on building strong, long-term client partnerships, understanding their evolving needs and identifying opportunities to deliver greater value over time.

In This Role, You'll:

• Manage and nurture an established portfolio of clients, with a strong focus on the education sector
• Build trusted, long-term relationships and become a key point of contact for your clients
• Develop a strong understanding of each client's business, IT environment, challenges and future priorities
• Translate technology requirements and solutions into clear, practical business outcomes
• Conduct regular client meetings and reviews, helping shape and progress their broader IT strategy
• Work closely with technical and service delivery teams to ensure a seamless client experience
• Manage client escalations, keeping clients informed and coordinating issues through to resolution
• Identify opportunities to improve client environments or introduce additional services where they add genuine value
• Support the onboarding and offboarding of clients alongside internal teams

What We're Looking For

You’ll be someone who is naturally relationship driven, commercially aware and comfortable operating within a technology environment.

Ideally, you’ll bring:

• Experience in account management, customer success, technical account management or a similar client-facing role
• Previous experience within an MSP, IT services or technology environment
• A solid understanding of the technology landscape and confidence discussing IT solutions with clients
• Excellent relationship-building skills with the ability to retain, nurture and grow client accounts
• The ability to understand client challenges and translate technical concepts into straightforward, business-friendly language
• Strong problem-solving skills and a proactive approach to client needs
• Commercial awareness and the ability to identify opportunities that deliver genuine value
• Excellent communication and presentation skills
• Strong organisation and time management, with the ability to manage multiple clients and priorities
• A collaborative approach and confidence working across technical, service and commercial teams

You’ll bring a solid understanding of the technology landscape, with the confidence to have meaningful conversations with clients, understand their IT environment and connect technology solutions to their broader business needs.

You'll ideally be familiar with areas such as:

• Microsoft 365 and cloud solutions
• Cybersecurity
• Networking and infrastructure
• Backup and business continuity
• Managed IT services
• Technology upgrades and improvements

What We Offer

• Competitive salary: based on skills and experience
• Established client portfolio: focus on building meaningful, long-term relationships rather than starting from scratch
• Supportive, down-to-earth culture: collaboration and respect are at the heart of efex and onPlatinum
• Birthday leave: take the day off on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career opportunities: grow your career across account management, technology solutions or leadership
• Local team, national backing: enjoy the close-knit environment of onPlatinum with the resources and opportunities of the wider efex group
• Variety and autonomy: take ownership of your client portfolio while being supported by technical, service and commercial teams

Why Join efex?

This is more than an account management role. It's an opportunity to become a genuine technology partner to your clients.

You’ll have the chance to build meaningful relationships, understand your clients' businesses, and help shape technology decisions that make a real difference. And while you’ll be part of the close-knit onPlatinum team, you’ll have the scale, capability and career opportunities of the broader efex group behind you.

If you're a relationship-driven Account Manager or TAM who understands technology and gets genuine satisfaction from looking after clients for the long term, we'd love to hear from you.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.