Service Desk Analyst

efex; Gold Coast City; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Supportive, down-to-earth culture

Birthday leave

Wellbeing leave

Career pathways

Challenging, rewarding work

Zusammenfassung

efex onPlatinum team on the Gold Coast is hiring a Service Desk Analyst. This full-time role supports a diverse range of clients, uses modern technologies, and sits within a friendly MSP environment that values customer service and career growth.

You'll troubleshoot issues, manage requests via Salesforce, and apply security best practices while collaborating with colleagues across projects. A background in MSP or internal IT and strong client-facing skills are preferred.

Qualifikationen

• Experience delivering IT support in MSP or internal IT environments.
• Familiarity with AD, 365 and security practices.
• Ability to manage multiple tickets and maintain documentation.

Aufgaben

• Provide high-quality IT support and exceptional customer service
• Troubleshoot and resolve client issues across technologies
• Manage service requests and incidents through Salesforce
• Maintain accurate ticket notes, timesheets, and documentation
• Apply security best practices across implementations
• Work collaboratively with colleagues to deliver seamless service

Kenntnisse

Customer service

Client-facing skills

Troubleshooting

IT knowledge

Tools

Salesforce

Active Directory

Microsoft 365

Azure

Remote monitoring tools

VoIP

Jobbeschreibung

Ready to take the next step in your IT career?

At efex, no two days are the same. In this role, you'll join our onPlatinum team on the Gold Coast, supporting a diverse range of clients, working with modern technologies, and developing your skills within a supportive and customer-focused MSP environment. Backed by the scale and opportunities of a national technology provider, you'll have the chance to learn, grow and build a rewarding IT career.

Who We Are

With over 20 locations across Australia and a strong national presence, efex is one of Australia's leading managed technology providers. We deliver right-sized solutions across IT, print, communications and security, helping businesses work smarter, stay connected and grow with confidence.

As part of the efex group, onPlatinum is our Gold Coast-based team, known for delivering exceptional customer service and trusted technology solutions to businesses throughout the region. By combining local expertise and relationships with the resources and capability of a national organisation, we offer the best of both worlds for our clients and our people.

Our culture is approachable, collaborative and people focused. We build genuine relationships, speak in plain language, and work together to solve problems that make a real difference for our customers.

The Role

As aService Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based on the Gold Coast, offering plenty of variety, client interaction and exposure to a broad range of technologies and environments.

You will:

• Provide high-quality IT support and exceptional customer service
• Troubleshoot and resolve client issues across a range of technologies
• Manage service requests and incidents through Salesforce
• Maintain accurate ticket notes, timesheets, and documentation
• Apply security best practices across implementationsWork collaboratively with colleagues to deliver seamless service

About You

You’ll thrive in this role if you have:

• Previous MSP or internal IT experience
• Strong customer service and client-facing skills

A solid background in:

• Workstation troubleshooting
• Active Directory and Microsoft 365 support
• Backup and recovery processes
• Remote monitoring and management tools
• Servers, switches, routers, firewalls, and storage
• Azure and VoIP solutions

And personally, you’ll bring:

• A desire to keep learning and stay across new technologies
• A friendly, positive approach to client service
• The ability to work in a fast-paced environment while staying organised

What We Offer:

• Competitive salary: based on skills and experience
• Supportive, down-to-earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.