Senior Digital Support Engineer: Advanced IT Troubleshooter

Service Stream Energy & Water; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Career development

Diversity & inclusion

Paid leave options

Discounts

Job summary

Service Stream is seeking a Senior Digital Support Engineer in NSW Chatswood to tackle complex IT issues across end-user computing, Microsoft 365, Intune and Windows 11. This hands-on role blends service desk work with deep EUC expertise and a focus on root‑cause fixes rather than quick workarounds.

You’ll own incidents end‑to‑end, support Windows, macOS and mobile devices, manage Entra ID and Intune, and contribute to automation and knowledge‑base improvements.

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent hands‑on experience.
• 3+ years' experience in IT support, end‑User Compute or Service Desk environments, with demonstrated Level 3 capability.
• Strong troubleshooting skills across Windows 11, macOS and mobile platforms.

Responsibilities

• Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step.
• Diagnose problems across endpoints, identity, connectivity and applications, using logs and diagnostic tools to find the root cause.
• Take complex Level 2/3 escalations and drive them to permanent fixes with automation where possible.
• Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment and patching.
• Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive, including Entra ID sign-in and MFA issues.
• Provision, configure and rebuild devices for onboarding/offboarding and hardware refresh.
• Write knowledge base articles and mentor engineers to uplift the team's capability.

Skills

Troubleshooting

Customer service

On-site work

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Intune

Entra ID

PowerShell

ServiceNow

Jira

Job description

Service Stream is seeking a Senior Digital Support Engineer in NSW Chatswood to tackle complex IT issues across end-user computing, Microsoft 365, Intune and Windows 11. This hands-on role blends service desk work with deep EUC expertise and a focus on root‑cause fixes rather than quick workarounds.

You’ll own incidents end‑to‑end, support Windows, macOS and mobile devices, manage Entra ID and Intune, and contribute to automation and knowledge‑base improvements.