Tech Support Lead: IT, AV & Engineering Apps

Rex Software

Brisbane

On-site

AUD 110,000 - 140,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Parental leave

Flexible work practices

Inclusive culture

Job summary

Egis is seeking a hands-on Technology Support Lead to run frontline IT across four QLD offices, Brisbane included. You’ll deliver advanced Level 2 hardware and software support while driving service improvements and acting as the trusted IT voice for project delivery teams.

You will manage one direct report, travel between sites, and serve as the main liaison between local operations and the global IT organisation, ensuring systems run smoothly and rollouts are implemented with discipline.

Qualifications

Bachelor's degree in Computer Science/IT or related field or equivalent experience.
Strong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plus.
Practical experience supporting meeting room/AV and conferencing technology.
Solid ITIL grounding and enterprise technology management experience.
Commercial acumen across budgeting, asset lifecycle and cost control.
Strong stakeholder management and a proactive, solutions-driven mindset.
Customer service ethos; a retail or hospitality background a plus.
Self-starter approach, comfortable managing multiple priorities across sites.

Responsibilities

Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications.
Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces.
Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff.
Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation.
Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance.
Managing software asset and license compliance, and leading communication and training for technology changes and rollouts.
Championing diversity, inclusion and HSE practices across the team.