Tech Service Delivery Lead — Elevate User Experience

Perigon Group; Sydney; Hybrid; AUD 140,000 - 175,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Perigon Group is seeking a Service Delivery Manager to lead technology services and end-user computing across a growing Australian financial services client. Reporting directly to the CTO, you will develop service capability, lead Technical Specialists and drive improvements that enhance operational outcomes and user experience.

You will shape service delivery strategy, influence technology direction and foster a culture of accountability, responsiveness, and continuous improvement through a

Qualifications

• Strong leadership experience in Service Delivery, EUC or IT Operations.
• Expertise across Microsoft 365, Intune, Entra ID and endpoint management.
• Continuous improvement mindset and focus on service excellence.
• Proven ability to influence stakeholders and build trusted relationships.
• Hands-on leader who mentors teams and creates lasting impact.

Responsibilities

• Leading service delivery, end-user computing and workplace technology services.
• Building, mentoring and developing a high-performing technical team.
• Driving measurable improvements across service quality and customer satisfaction.
• Partnering with business leaders to understand priorities and improve outcomes.
• Managing vendors, service providers and strategic technology initiatives.

Skills

Leadership

Stakeholder management

People management

Continuous improvement

Tools

Microsoft 365

Intune

Entra ID

Endpoint management

Job description

Perigon Group is seeking a Service Delivery Manager to lead technology services and end-user computing across a growing Australian financial services client. Reporting directly to the CTO, you will develop service capability, lead Technical Specialists and drive improvements that enhance operational outcomes and user experience.

You will shape service delivery strategy, influence technology direction and foster a culture of accountability, responsiveness, and continuous improvement through a