Information Technology Service Delivery Manager

Perigon Group; Sydney; Hybrid; AUD 140,000 - 175,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Perigon Group is seeking a Service Delivery Manager to lead technology services and end-user computing across a growing Australian financial services client. Reporting directly to the CTO, you will develop service capability, lead Technical Specialists and drive improvements that enhance operational outcomes and user experience.

You will shape service delivery strategy, influence technology direction and foster a culture of accountability, responsiveness, and continuous improvement through a

Qualifications

• Strong leadership experience in Service Delivery, EUC or IT Operations.
• Expertise across Microsoft 365, Intune, Entra ID and endpoint management.
• Continuous improvement mindset and focus on service excellence.
• Proven ability to influence stakeholders and build trusted relationships.
• Hands-on leader who mentors teams and creates lasting impact.

Responsibilities

• Leading service delivery, end-user computing and workplace technology services.
• Building, mentoring and developing a high-performing technical team.
• Driving measurable improvements across service quality and customer satisfaction.
• Partnering with business leaders to understand priorities and improve outcomes.
• Managing vendors, service providers and strategic technology initiatives.

Skills

Leadership

Stakeholder management

People management

Continuous improvement

Tools

Microsoft 365

Intune

Entra ID

Endpoint management

Job description

Service Delivery Manager | Technology Leadership | Customer Experience

Build a high-performing support function. Drive service excellence. Influence technology strategy.

Key Points

• Strategic leadership role reporting to the CTO
• Lead service delivery across a modern Microsoft environment
• Opportunity to shape technology experience across the business

About the Role

Exceptional technology teams don't just resolve issues. They build trust, create great experiences and enable businesses to perform at their best.

We're partnering with a growing financial services organisation seeking a Service Delivery Manager to lead technology services and end-user computing across the business. Reporting directly to the CTO, you'll be responsible for developing service capability, leading Technical Specialists and driving improvements that enhance both operational outcomes and user experience.

You'll be empowered to challenge existing processes, identify opportunities for improvement and help establish a service culture centred on accountability, responsiveness and continuous improvement.

Cohesive and collaborative office environment where you can enjoy hybrid working and a salary range of $140-175K plus super plus bonus

What You'll Be Responsible For

• Leading service delivery, end-user computing and workplace technology services
• Building, mentoring and developing a high-performing technical team
• Driving measurable improvements across service quality and customer satisfaction
• Partnering with business leaders to understand priorities and improve outcomes
• Managing vendors, service providers and strategic technology initiatives

What We're Looking For

• Strong leadership experience within Service Delivery, EUC or IT Operations
• Expertise across Microsoft 365, Intune, Entra ID and endpoint management
• A continuous improvement mindset and focus on service excellence
• Proven ability to influence stakeholders and build trusted relationships
• A hands-on leader who enjoys mentoring teams and creating lasting impact

About the Company

Our Client is a respected Australian financial services organisation recognised for delivering high-quality investment and advisory solutions. With a strong focus on governance, client outcomes and innovation, they continue to invest heavily in technology as a strategic enabler of growth.

Joining at a pivotal stage of their evolution, you'll have the opportunity to shape service delivery strategy, influence technology direction and build the foundations for future success within a collaborative and forward-thinking environment.