End-User IT Service Delivery Leader

Perigon Group Pty Limited

Sydney

Hybrid

AUD 140,000 - 175,000

Full time

2 days ago
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Benefits offered by this job

Hybrid work
Bonus potential

Job summary

Perigon Group Pty Limited in Sydney is seeking a Service Delivery Manager to lead end-user computing and service delivery across a growing financial services organisation. Reporting to the CTO, you will build a high-performing team and drive maturity of technology services.

You'll collaborate with senior stakeholders, optimize processes, and scale services as the business grows. The role combines strategic thinking with hands-on leadership in Microsoft 365, Intune, Entra ID and modern workplace

Qualifications

  • Proven leadership across Service Delivery, EUC or IT Operations.
  • Strong experience with Microsoft 365, Intune, Entra ID and modern workplace technologies.
  • Passion for coaching and empowering technical teams.
  • Strong stakeholder management with a customer-first mindset.
  • Able to balance strategic thinking with hands-on leadership.

Responsibilities

  • Lead and mentor a team of Technical Specialists
  • Own end-user computing and service delivery outcomes
  • Improve service performance, user experience and operational maturity
  • Manage escalations, stakeholder relationships and service communications
  • Drive process optimisation, automation and continual improvement initiatives

Skills

End-user Computing
Service Delivery
IT Operations
Stakeholder Mgmt
Leadership

Tools

Microsoft 365
Intune
Entra ID

Job description

Perigon Group Pty Limited in Sydney is seeking a Service Delivery Manager to lead end-user computing and service delivery across a growing financial services organisation. Reporting to the CTO, you will build a high-performing team and drive maturity of technology services.

You'll collaborate with senior stakeholders, optimize processes, and scale services as the business grows. The role combines strategic thinking with hands-on leadership in Microsoft 365, Intune, Entra ID and modern workplace

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