End-User IT Service Delivery Leader

Perigon Group Pty Limited; Sydney; Hybrid; AUD 140,000 - 175,000; Full time

Benefits offered by this job

Hybrid work

Bonus potential

Job summary

Perigon Group Pty Limited in Sydney is seeking a Service Delivery Manager to lead end-user computing and service delivery across a growing financial services organisation. Reporting to the CTO, you will build a high-performing team and drive maturity of technology services.

You'll collaborate with senior stakeholders, optimize processes, and scale services as the business grows. The role combines strategic thinking with hands-on leadership in Microsoft 365, Intune, Entra ID and modern workplace

Qualifications

• Proven leadership across Service Delivery, EUC or IT Operations.
• Strong experience with Microsoft 365, Intune, Entra ID and modern workplace technologies.
• Passion for coaching and empowering technical teams.
• Strong stakeholder management with a customer-first mindset.
• Able to balance strategic thinking with hands-on leadership.

Responsibilities

• Lead and mentor a team of Technical Specialists
• Own end-user computing and service delivery outcomes
• Improve service performance, user experience and operational maturity
• Manage escalations, stakeholder relationships and service communications
• Drive process optimisation, automation and continual improvement initiatives

Skills

End-user Computing

Service Delivery

IT Operations

Stakeholder Mgmt

Leadership

Tools

Microsoft 365

Intune

Entra ID

Job description

Perigon Group Pty Limited in Sydney is seeking a Service Delivery Manager to lead end-user computing and service delivery across a growing financial services organisation. Reporting to the CTO, you will build a high-performing team and drive maturity of technology services.

You'll collaborate with senior stakeholders, optimize processes, and scale services as the business grows. The role combines strategic thinking with hands-on leadership in Microsoft 365, Intune, Entra ID and modern workplace