Tech-Savvy SME Account Manager - Onsite Maroochydore

Telstra; Maroochydore; On-site; AUD 85,000 - 110,000; Full time

Job summary

Telstra in Maroochydore, QLD is seeking an Account Manager for the TBTC Maroochydore neighbourhood. You will manage a defined portfolio of small to medium business customers, delivering technology solutions and strong relationship management.

This full-time on-site role focuses on growth, customer satisfaction, and meeting KPIs while collaborating with Field Sales and internal teams to provide outstanding service across face-to-face, phone, video, and email channels.

Qualifications

• Experience in ICT or Telco sales roles.
• Understand and relate to Small and Medium Business customers.
• Understand technology essential in running a business effectively.
• Proven experience in both cold and warm calling and engaging with potential or existing customers.
• Ability to build and maintain relationships through effective communication and follow-up.
• Enjoys coaching and development from leaders.

Responsibilities

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs.
• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
• Participate in individual or group coaching and feedback conversations.

Skills

Relationship building

Sales

Customer service

Communication

ICT Telco sales

Job description

Telstra in Maroochydore, QLD is seeking an Account Manager for the TBTC Maroochydore neighbourhood. You will manage a defined portfolio of small to medium business customers, delivering technology solutions and strong relationship management.

This full-time on-site role focuses on growth, customer satisfaction, and meeting KPIs while collaborating with Field Sales and internal teams to provide outstanding service across face-to-face, phone, video, and email channels.