Strategic Account Manager — Tech Solutions & Growth

Telstra; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Telstra Melbourne City is seeking an Account Manager to manage a portfolio of Business Plus customers, delivering telecommunications, ICT and cyber security solutions. You will build trusted relationships with business owners, understand objectives and drive revenue growth through proactive account management.

Collaborating with technical specialists and delivery teams, you will help customers make informed technology decisions, ensuring excellent service and advocacy while meeting sales targets

Qualifications

• Experience in B2B sales, account management or business development.
• Exposure to inbound and outbound calls.
• Proven experience managing customer relationships and achieving sales targets.
• Exceptional verbal and written communication skills.
• Strong organisational, planning and time management capability.
• Demonstrated ability to build trust and credibility with customers and stakeholders.
• Strong commercial acumen and customer-focused mindset.

Responsibilities

• Manage a portfolio of Business Plus customers and drive revenue growth.
• Develop trusted relationships with business owners and decision-makers.
• Conduct proactive account reviews and customer engagement activities.
• Deliver exceptional customer experiences that drive satisfaction, loyalty and advocacy.
• Act as the primary contact for customer inquiries, service requests and escalations.
• Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.
• Identify opportunities across telecommunications, mobility, internet, networking, cloud, collaboration, managed services and cyber security solutions.

Skills

B2B sales

Account management

Business development

Inbound outbound calls

Sales targets

Communication skills

Time management

Relationship building

Commercial acumen

Customer focus

Job description

Telstra Melbourne City is seeking an Account Manager to manage a portfolio of Business Plus customers, delivering telecommunications, ICT and cyber security solutions. You will build trusted relationships with business owners, understand objectives and drive revenue growth through proactive account management.

Collaborating with technical specialists and delivery teams, you will help customers make informed technology decisions, ensuring excellent service and advocacy while meeting sales targets