Senior IT Service Desk Analyst – Onsite Support Lead

Standards Australia; Canberra; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Zusammenfassung

Standards Australia in Canberra is seeking a Technical Support Analyst to join the Service Desk. You will provide 1st and 2nd line IT support for employees and vendors, covering hardware, software and SaaS apps, with a strong focus on delivering excellent customer service.

The role requires at least five years of experience, on-site presence three days a week, and collaboration with IT teams and external vendors to resolve issues quickly and maintain service levels.

Qualifikationen

• Minimum five years of experience in IT support or service desk.
• Experience handling hardware, software and SaaS apps.
• Strong focus on customer service and issue resolution.

Aufgaben

• Provide 1st and 2nd line IT support for employees and vendors.
• Troubleshoot hardware, software and SaaS issues and coordinate with IT teams and vendors to resolve tickets promptly.

Kenntnisse

IT support

Customer service

Vendor coordination

Jobbeschreibung

Standards Australia in Australia is seeking a Technical Support Analyst to join the Service Desk. You will deliver 1st and 2nd line IT support to employees and vendors, covering hardware, software, and SaaS apps, with a strong focus on customer service. The role requires at least five years' experience, on-site presence three days a week, and collaboration across IT teams and vendors to resolve issues quickly and maintain service levels.