Tech-Savvy Retail Consultant: Service & Sales

Telstra Corporation; Melbourne; On-site; AUD 62,000 - 85,000; Full time

Benefits offered by this job

12% superannuation included

Discounts on Telstra services

16 weeks parental leave

Learning & development programs

Flexible working hours

Job summary

Telstra Corporation is hiring a Retail Customer Service & Sales Consultant for its Craigieburn store. You will help customers choose products and services, activate accounts, and troubleshoot basic issues, delivering a positive and memorable shopping experience.

You’ll stay current with Telstra gadgets and services, apply consultative selling to reach KPIs, and collaborate with the team to meet store goals.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly demeanor.
• Ability to learn product knowledge quickly and apply it.
• Proactive problem-solving and adaptability in a retail environment.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and provide guidance to customers.
• Meet and strive to exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming store environment.

Skills

Communication

Sales mindset

Customer service

Learning mindset

Resilience

Team player

Job description

Telstra Corporation is hiring a Retail Customer Service & Sales Consultant for its Craigieburn store. You will help customers choose products and services, activate accounts, and troubleshoot basic issues, delivering a positive and memorable shopping experience.

You’ll stay current with Telstra gadgets and services, apply consultative selling to reach KPIs, and collaborate with the team to meet store goals.