Customer service specialist

AroSoftware; Coolum Beach; On-site; AUD 52,000 - 65,000; Full time

Job summary

AroSoftware in Coolum Beach, Australia, is seeking a Customer Service Representative to join our local team. You will provide training and helpdesk support to our client base, via phone, email/chat, and in person from our head office.

The ideal candidate has at least two years in a customer service role and a passion for tech. You should be tech-savvy, with strong problem-solving, excellent phone manner, and the ability to deliver effective client solutions.

Qualifications

• At least 2 years in a customer service environment.
• Passion to work in the tech industry.

Responsibilities

• Provide training and helpdesk support to clients.
• Support via phone, email/chat, or in person.
• Based at head office in Coolum Beach.

Skills

Critical thinking

Excellent phone manner

Think outside the box

Tech-savvy

Provides effective solutions

Time management

Tools

CRM systems

Job description

Arosoftware is a leader in the Australian Real Estate software industry. We have been helping established and startup real estate agents since 2004.

We are looking for a new Customer Service Representative to join our local team. The role is based in our head office located at Coolum Beach.

You will be responsible for providing training and helpdesk support to our new and existing client base. This support can be on the phone, via email/chat or in person.

The ideal candidate will have at least 2 years experience in a customer service environment and have a passion to work in the tech industry.

Your skills and experience;

• Critical thinking and problem-solving skills
• Excellent phone manner
• Ability to think outside the box
• Tech-savvy with a passion for technology
• Enjoys providing effective solutions to clients.
• Strong organisation and time management skills

Highly regarded but not required;

• Experience working with CRM systems.
• Experience in client or team training

This role is perfect for someone with a passion for real estate, technology and customer service.