Tech-Savvy Customer Support Consultant

Hammer Technologies Pty Ltd; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible WFH arrangements – we trust你!

LinkedIn Learning access

Career development and planning

Birthday leave

Parental leave

Monthly catered office lunches

Team events

Job summary

HammerTech in Melbourne is looking for a curious, tech-savvy Customer Support Consultant who loves solving problems and helping people. You’ll become an expert on our platform and work closely with Product and Development to resolve issues and improve the customer experience.

This permanent full-time role is hybrid, with two days per week in our Melbourne CBD office. We value clear communication, proactive service, and a collaborative mindset to support our customers effectively.

Qualifications

• Experience in customer service or technical support.
• Ability to explain technical concepts in simple terms.
• Curiosity for technology and eagerness to learn.

Responsibilities

• Be a problem-solver: help customers troubleshoot issues via phone and email.
• Become a product expert and guide customers on using HammerTech effectively.
• Investigate issues, identify root causes and work through solutions.
• Collaborate with Development, Product and Customer Success to resolve issues and gather feedback.
• Improve processes and resources to enhance the support experience.
• Provide guidance and basic product training when needed.

Skills

Customer service

Technical troubleshooting

Communication

Problem solving

Collaboration

Microsoft Office

Tools

Microsoft Office

Job description

HammerTech in Melbourne is looking for a curious, tech-savvy Customer Support Consultant who loves solving problems and helping people. You’ll become an expert on our platform and work closely with Product and Development to resolve issues and improve the customer experience.

This permanent full-time role is hybrid, with two days per week in our Melbourne CBD office. We value clear communication, proactive service, and a collaborative mindset to support our customers effectively.