Team Manager - Intensive Case Management Services

Junction Support Services; Wodonga; On-site; AUD 110,000 - 130,000; Full time

Job summary

Junction Support Services in Wodonga is seeking an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team. You’ll supervise Case Managers and Education Support staff, guiding risk assessment, caseload management and complex decision making to keep young people at the centre of care.

The role demands trauma-informed leadership, strong communication and a commitment to high practice standards, with day-to-day oversight and participation in Care Team Meetings and

Qualifications

• Senior leadership experience in community services or child and family services.
• Strong ability to assess risk and make sound decisions under pressure.
• Experience supervising teams and providing coaching and feedback.
• Trauma-informed practice with young people and families.

Responsibilities

• Lead ICMS Case Managers and Education Support staff on a day-to-day basis.
• Provide supervision, guidance and clinical judgement for complex cases.
• Ensure caseloads are covered and supervise court reports and plan meetings.
• Oversee compliance with practice frameworks and client-centred approaches.
• Coordinate with DFFH, education providers, health services and other organisations.
• Maintain program reporting and data quality; escalate risks as needed.
• Participate in after-hours on-call duties as required.

Skills

Leadership

Case management

Risk assessment

Trauma-informed care

Communication

Education

Social Work / Community Services degree

Disability qualification (desirable)

Tools

Case management software

Job description

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

Junction Support Services is looking for an experienced Team Manager to lead our Intensive Case Management Services (ICMS) team in Wodonga.

ICMS works with young people subject to statutory child protection orders who are experiencing significant risk and complex circumstances. These young people require an intensive, specialised response, and the team supporting them needs strong practice leadership behind them.

That’s where you come in.

As Team Manager, you’ll lead and support our Case Managers and Education Support staff, providing the day to day guidance, supervision and experienced judgement they need to navigate complex cases while maintaining high standards of care and practice.

You’ll be a key source of support when situations become challenging, helping your team assess risk, respond to competing priorities and make sound decisions while keeping the needs, goals and aspirations of each young person at the centre of their work.

This is a key leadership role for someone with a strong background in community services, child and family services or a related field who is ready to lead people, strengthen practice and support positive outcomes for young people experiencing complex circumstances.

What does the role actually look like?

As Team Manager, you’ll be the day to day leadership and practice support for our ICMS Case Managers and Education Support staff.

No two days will look exactly the same. You might start the morning checking in with a Case Manager about a young person whose circumstances have changed overnight, help the team assess risk and determine the next steps, then join a Care Team or Case Plan meeting with DFFH and other services.

Later, you could be providing supervision to a staff member, reviewing an upcoming Court Report, working through a challenging stakeholder issue, checking that caseloads are covered while someone is on leave, or coaching a newer team member through an area of practice they’re still developing.

A big part of your role is being the person your team can turn to when a case becomes complex, priorities compete or a situation requires experienced judgement and direction. The PD specifically identifies supporting staff with challenging behaviours and competing crisis demands, alongside ongoing coaching and operational support.

You’ll also keep an eye on the bigger picture, making sure the program is operating effectively, risks and emerging issues are escalated appropriately, reporting and case management requirements are being met, and staff have what they need to do their jobs well.

In a typical week, you’ll be:

• Leading your team – providing monthly formal supervision as well as regular day-to-day support, coaching and guidance.
• Supporting complex case decisions – helping staff work through risk, challenging behaviours, crises and competing client needs.
• Keeping practice on track – making sure case management reflects relevant practice frameworks and remains client-centred, strengths-based and compliant.
• Monitoring the practical details – keeping an eye on caseloads, leave, TOIL and coverage so young people continue to receive consistent support.
• Overseeing key documentation and deadlines – including Case Plan Reviews, Court Reports, quarterly DFFH reporting, client records and program data.
• Developing your people – supporting new employees to become confident and proficient in their roles and providing ongoing coaching and performance support.
• Working across the service system – attending Care Team Meetings, Case Plan Meetings and other professional meetings and working with DFFH, education providers, health services and community organisations.
• Managing issues as they arise – responding to concerns or informal complaints from young people, families, colleagues and external stakeholders.
• Keeping leadership informed – identifying emerging program issues and risks and working closely with the Care Services leadership team to respond.
• Contributing to after-hours leadership – participating in Junction’s On-Call Duty Manager roster.

About you

You’re an experienced community services professional who understands that good leadership in complex services requires both strong practice knowledge and strong people skills.

You can provide clear direction while remaining approachable and supportive, and you’re comfortable making decisions and managing competing priorities when situations are complex.

You understand the impact of trauma on young people and can support staff to maintain safe, consistent, person centred and strengths-based practice.

To succeed in this role, you’ll bring:

• A relevant tertiary qualification such as Social Work, Community Services or Disability, and/or relevant experience in a similar position
• A strong understanding of the developmental and therapeutic needs of young people who have experienced complex trauma and require protective care
• Demonstrated leadership skills and the ability to provide direction, support and coaching to staff
• Experience identifying, assessing and responding to risk
• Strong interpersonal skills and an empathetic, non judgemental approach
• Excellent written and verbal communication skills
• Strong negotiation, conflict resolution and crisis management capabilities.

About the role

Full time – 76 hours per fortnight

Hours worked Monday to Friday between 8.30am and 6.30pm

The position also participates in Junction’s after hours On Call Duty Manager roster. There may also be occasions where the Team Manager is required to support Junction’s residential services where operationally required.

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.