Residential Case Manager

Junction Support Services; Morwell; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous salary packaging

5 weeks annual leave with 17.5% leave

Ongoing professional development

Clinical supervision and debriefing

Agency vehicles for work

Supportive team culture

Make a genuine difference

Job summary

Junction Support Services in Morwell is seeking a Residential Care Case Manager to provide trauma-informed, therapeutic, and person-centred support to children and young people living in residential care. You will work with families, carers and key stakeholders to develop individualised case plans that promote safety, stability and positive life outcomes.

You will advocate for young people, coordinate services and support decision-making, while strengthening connections to family, culture,

Qualifications

• Qualifications in Community Services, Social Work, Welfare, Psychology or related discipline.
• Experience in case management within child, youth and family services.
• Knowledge of trauma-informed, therapeutic and strengths-based practice.
• Strong case management skills: assessment, care planning, advocacy, stakeholder engagement and outcome-focused interventions.
• Experience collaborating with families, carers and government departments.
• Excellent communication and organisational skills; knowledge of Child Safe Standards and relevant frameworks.

Responsibilities

• Provide trauma-informed, therapeutic case management for children and young people in Residential Care.
• Develop and review individualised case plans with active youth involvement.
• Build relationships with young people, families, carers and stakeholders to achieve meaningful outcomes.
• Advocate for access to education, health, therapeutic, cultural and community supports.
• Strengthen connections to family, culture, identity and community.
• Lead care team collaboration and maintain quality documentation for transitions to independence.

Skills

Trauma-informed practice

Case management

Stakeholder engagement

Communication skills

Organisational skills

Education

Community Services / Social Work / Welfare / Psychology related discipline

Job description

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About The Role

As a Residential Care Case Manager at Junction Support Services, you will provide trauma-informed, therapeutic and person-centred case management to children and young people living in residential care. Working collaboratively with young people, families, carers and key stakeholders, you will support the development and implementation of individualised case plans that promote safety, stability, wellbeing and positive life outcomes. You will advocate for young people, coordinate services, facilitate meaningful participation in decision-making, and help strengthen connections to family, culture, education and community. Through building trusted relationships and identifying strengths, you will empower young people to achieve their goals and develop the skills needed for independence and future success. This role is about much more than case coordination. It is about creating opportunities, fostering resilience and walking alongside young people as they navigate challenges and work towards brighter futures. This is a full-time opportunity based in Morwell, working within a dedicated and supportive Residential Care team committed to making a lasting difference in the lives of vulnerable children and young people.

What You Can Expect

In this role, you will:

• Provide trauma-informed, therapeutic case management that promotes the safety, wellbeing and positive development of children and young people in Residential Care.
• Develop, implement and review individualised case plans, ensuring young people are actively involved in decisions that affect their lives.
• Build strong relationships with young people, families, carers and key stakeholders to achieve meaningful and sustainable outcomes.
• Advocate for young people and coordinate access to education, health, therapeutic, cultural and community-based supports.
• Strengthen connections to family, culture, identity and community, supporting a sense of belonging and resilience.
• Lead care team collaboration, maintain quality documentation and support successful transitions toward independence and future goals.

This role is about more than case management. It is about creating opportunities, building resilience and supporting children and young people to thrive in a safe, stable and nurturing environment.

About You

You will bring:

• Relevant qualifications in Community Services, Social Work, Welfare, Psychology or a related discipline, and/or extensive experience in case management within child, youth and family services.
• Demonstrated experience working with children and young people who have experienced trauma, abuse, neglect and other complex needs.
• Strong knowledge of trauma-informed, therapeutic and strengths-based practice, with the ability to engage and support vulnerable young people.
• Well-developed case management skills, including assessment, care planning, advocacy, stakeholder engagement and outcome-focused interventions.
• Experience collaborating with families, carers, government departments and community service providers to achieve positive outcomes for young people.
• Excellent communication, relationship-building and organisational skills, with an understanding of Child Safe Standards, permanency planning and relevant legislative frameworks.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

• Increase your take home pay with a generous salary packaging
• Enjoy 5 weeks annual leave with 17.5% leave loading on 4 of those weeks
• Ongoing professional development
• Clinical supervision and debriefing opportunities
• Access to agency vehicles for work related travel
• Supportive and inclusive team culture
• Make a genuine difference every day

If you have any questions about this opportunity, please contact the People & Culture team on [phone].

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.