Team Manager – Youth Residential Care

Junction Support Services; Wangaratta; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

NFP Salary Packaging up to $15,900 per

An extra week of annual leave

Annual wage increases in line with CPI

Ongoing training and development

Career progression opportunities

Employee Assistance Program

Wellbeing benefits (Fitness Passport)

Résumé du poste

Junction Support Services in Wangaratta, VIC, Australia, is seeking a Team Manager to lead a residential care home for young people. You will supervise a team of Residential Care Workers, set consistent practices, and support trauma-informed care while ensuring staff and youth thrive.

You may come from roles like Team Leader, Senior Practitioner, Case Manager, or experienced practitioner moving into leadership.

Qualifications

• Diploma level qualification in social work, community services, disability, youth work or another relevant discipline.
• Minimum 2 years' experience in a youth residential care setting.
• Understanding of complex trauma and the developmental and therapeutic needs of young people.
• Ability to lead, support and develop permanent and casual employees.
• Confidence managing challenging situations and supporting teams through change.
• Strong risk assessment, decision-making and problem-solving skills.
• Strong communication, relationship-building and conflict resolution skills.

Responsabilités

• Lead and develop your team with supervision, coaching and feedback for growth.
• Oversee day-to-day operation of the home, creating structure and consistency for staff and youth.
• Shape therapeutic practice with the broader care team to turn plans into everyday care.
• Lead through complexity, manage risk and provide calm direction when needed.
• Keep young people at the centre; ensure their voices influence home decisions.
• Maintain quality and accountability by building stakeholder relationships and meeting care standards.

Connaissances

Leadership

Supervision

Coaching

Communication

Risk assessment

Decision making

Formation

Diploma level qualification

Description du poste

Lead the house. Develop the team. Shape great care.

Great residential care relies on strong teams, consistent practice and leaders who can bring both together.

We're looking for a Team Manager to lead one of Junction's residential care homes in Wangaratta, supporting a team of Residential Care Workers to provide safe, consistent and trauma-informed care to young people.

This is a hands-on leadership role where you'll have the opportunity to develop your team, shape practice and create the structure and consistency that helps both staff and young people thrive.

You don't necessarily need to already have "Manager" in your job title. You might be a Team Leader, Senior Practitioner, Case Manager or experienced practitioner who is ready to take the next step into operational leadership.

What's in it for you

• NFP Salary Packaging up to $15,900 per year
• An extra week of annual leave each year
• Annual wage increases in line with CPI increase
• Ongoing training and professional development
• Genuine opportunities for career progression
• Employee Assistance Program and debriefing support
• Access to wellbeing benefits such as Fitness Passport and Hume Bank Partnership
• The opportunity to lead your own team while remaining connected to frontline practice

What will you actually be doing?

• Lead and develop your team, providing supervision, coaching, feedback and opportunities for professional growth.
• Lead the day-to-day operation of the home, creating the structure and consistency that supports both staff and young people.
• Shape strong therapeutic practice, working alongside Case Managers and the broader care team to turn case plans, goals and strategies into everyday care.
• Lead through complexity, managing risk, responding to changing situations and providing calm direction when your team needs it.
• Keep young people at the centre, ensuring their voice, goals and needs influence decisions about their home and support.
• Maintain quality and accountability, building strong stakeholder relationships and ensuring the home meets relevant care standards and requirements.

You'll work alongside Case Managers, a Therapeutic Specialist, other Team Managers and the broader Care Services team, so while there's real responsibility in this role, you won't be working in isolation.

You'll also remain connected to frontline practice and may provide direct care or work within Junction's residential houses when operationally required.

The person we're looking for

You don't need to pretend residential care is easy.

We're looking for someone who understands that good leadership in this environment means being present, consistent and accountable.

You can build trust and set clear expectations. You can support a staff member while still having difficult conversations when they're needed. When something doesn't go to plan, you can remain calm, make decisions and know when to ask for support.

Most importantly, you understand that the culture, routines and relationships within a residential home have a direct impact on the young people who live there.

What you'll need

• A minimum Diploma level qualification in social work, community services, disability, youth work or another relevant discipline
• Minimum 2 years' experience in a youth residential care setting
• An understanding of complex trauma and the developmental and therapeutic needs of young people requiring protective care
• The ability to lead, support and develop permanent and casual employees
• Confidence managing challenging situations and supporting teams through change
• Strong risk assessment, decision-making and problem-solving skills
• Strong communication, relationship-building and conflict resolution skills

About Junction

Junction Support Services is an award-winning regional not-for-profit organisation supporting around 2,500 people each year across 12 Local Government Areas in Ovens & Murray, Goulburn, Gippsland and regional NSW.

Our work is trauma-informed, client-centred and goal-directed, with a strong focus on creating better outcomes for the people and communities we support.

Ready to lead?

If you hold the required Bachelor's degree and you're ready to bring your experience into a leadership role where you can develop people, shape practice and make a genuine difference for young people, we'd love to hear from you.

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.