Family Services Team Manager

Junction Support Services; Wodonga; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Salary packaging

5 weeks annual leave pro rata

Clinical supervision and debriefing

Agency vehicles for work travel

Supportive and inclusive team culture

Make a genuine difference

Job summary

Junction Support Services is seeking a Families Services Team Manager to provide operational leadership and strategic direction across family support programs. You will lead multidisciplinary teams delivering high-quality, trauma-informed, family-centred services to children, young people and families in our Wodonga region.

The role focuses on shaping service delivery, strengthening practice capability and driving integration of family services, including NDIS support coordination, with a

Qualifications

• A relevant tertiary qualification in Social Work, Psychology, Behavioural Science, Social Science or a related discipline.
• Minimum 2 years’ experience in staff supervision/leadership.
• Experience in family services or related sectors.
• Understanding of trauma-informed, strengths-based, client-centred practice.

Responsibilities

• Lead, coach and develop a multidisciplinary family services team and support strong practice/performance.
• Provide supervision and mentoring to staff managing complex cases.
• Oversee service delivery, program performance, reporting and quality assurance.

Skills

Leadership

Staff supervision

Family services knowledge

Trauma-informed practice

Culturally responsive practice

Education

Tertiary qualification in Social Work/related discipline

Job description

Junction Support Services was established with one goal in mind, to support vulnerable people in our community.

Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building strong, thriving communities together.

About the Role

As the Families Services Team Manager at Junction, you will provide operational leadership, practice oversight and strategic direction across a diverse portfolio of family support programs,

You will working closely with the Head of Children, Youth and Families to lead multidisciplinary teams delivering high quality, family centred services to children, young people and families experiencing vulnerability, disability, family conflict and complex support needs.

This is more than a people-management role as you will play a key role in shaping service delivery, strengthening practice capability and driving the integration of the Family services portfolio including NDIS support coordination, connecting, strengthening and restoring families' services streams.

You will champion contemporary, trauma informed, strengths based and culturally responsive approaches, with a strong focus on early intervention, prevention, safety, inclusion, wellbeing and building long‑term resilience for children, young people and families.

This is a part‑time 60 hours per fortnight, fixed term contract opportunity until 30th June 2027, based at our Wodonga office.

What You Can Expect

In the role, you will:

• Lead, coach and develop a multidisciplinary family services team, fostering strong practice and performance.
• Provide supervision, mentoring and support to staff managing complex cases and competing demands.
• Oversee caseloads, service delivery, program performance, reporting and quality assurance.
• Ensure services meet legislative, regulatory, funding and organisational requirements.
• Drive risk management, best‑practice case management and continuous practice improvement.
• Monitor client outcomes, documentation, audits, targets and data to ensure service effectiveness.
• Manage brokerage and flexible funding within delegated authority.
• Respond to client and family concerns and support effective resolution.
• Build strong partnerships with government, statutory, community and regional stakeholders.
• Represent Junction at relevant meetings, networks and forums.
• Support the implementation of new and emerging programs and contribute to strategic planning and service development.

About You

You'll bring:

• A relevant tertiary qualification in Social Work, Psychology, Behavioural Science, Social Science or a related discipline, with at least 2 years’ experience in staff supervision and leadership.
• Demonstrated experience and strong understanding of the Family Services sector.
• Proven ability to provide effective supervision, leadership and practice direction, supported by sound theoretical knowledge.
• Strong knowledge of case management frameworks and strengths based, client centred practice.
• Experience supporting children, young people and families experiencing family violence, family conflict and complex support needs will be highly regarded.
• Highly developed communication, interpersonal, organisational and administrative skills.
• A commitment to trauma-informed, culturally responsive and family centred practice.

About Us

Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

• Increase your take home pay with a generous salary packaging
• Enjoy 5 weeks annual leave pro rata, with 17.5% leave loading on 4 of those weeks
• Clinical supervision and debriefing opportunities
• Access to agency vehicles for work related travel
• Supportive and inclusive team culture
• Make a genuine difference every day

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.