Team Leader - Youth Programs

Centacarenenw; West Tamworth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $18,500 p.a.

Dynamic and evolving organisation

Flexible, inclusive culture

Career development opportunities

Employee Assistance Program (EAP)

Job summary

Centacare in NSW seeks a Team Leader - Youth Programs to lead and coordinate the delivery of Youth on Track (YOT), Keep on Track (KoT) and Youth Drug & Alcohol Support (YDAS). Reporting to the Families, Wellbeing and Justice Program Manager, you will guide staff, ensure quality service delivery and maintain client engagement.

You will also manage relationships with partners, ensure contractual compliance, and oversee program governance while maintaining a client caseload as agreed.

Qualifications

• Leadership and staff supervision experience.
• Strong communication and relationship-building with youth, families and partners.
• Knowledge of community services frameworks, legislation and best practices.

Responsibilities

• Lead, supervise and develop staff to deliver high-quality youth services.
• Monitor program delivery to meet contractual requirements and KPIs.
• Maintain a client caseload and support engagement of young people.
• Build and maintain stakeholder relationships with government agencies and community organisations.
• Ensure compliance with governance, funding requirements, data collection and reporting.
• Identify risks and support continuous improvement and program evaluation.
• Foster a positive, professional team culture and contribute to organisational initiatives.

Skills

Leadership

Staff supervision

Communication

Relationship-building

Organisational skills

Problem-solving

Education

Community Services / Social Work qualification

Job description

Who We Are

Since 2001, Centacare, a Social Services Agency of the Catholic Diocese of Armidale, has been a vital part of the local community. We provide a wide range of social welfare services to support individuals, families, and the broader community.

As a Catholic agency, we welcome everyone - regardless of religion, circumstance, ethnicity, economic situation, age, gender, or ability.

Our work is guided by our core values:

Dignity | Community | Cooperation | Support

These principles shape how we deliver programs and support individuals, families, children, and young people across the New England and North West region.

What This Role Involves | What You Get to Do

As the Team Leader - Youth Programs, you will lead the effective delivery of Centacare's Youth on Track (YOT), Keep on Track (KoT) and Youth Drug & Alcohol Support (YDAS) programs.

Reporting to the Families, Wellbeing and Justice Program Manager, you will provide leadership, supervision and support to a dedicated team delivering high-quality, client-centred services to young people.

You will play a key role in fostering a positive team culture, ensuring quality service delivery, supporting staff development, maintaining strong stakeholder relationships and ensuring programs meet contractual, legislative and organisational requirements.

The role will also involve maintaining a client caseload, as agreed with the Program Manager.

Job Description

Key Responsibilities

• Lead, supervise and develop staff to deliver high-quality, client-centred youth services, including regular supervision, coaching and team meetings.
• Monitor program delivery and outcomes to ensure services meet client needs, contractual requirements, KPIs and organisational objectives.
• Maintain a client caseload as agreed with the Program Manager and support effective engagement with young people accessing services.
• Build and maintain strong stakeholder relationships with government agencies, community organisations and other key partners.
• Ensure compliance and effective governance across the programs, including legislation, funding requirements, organisational policies, data collection, record keeping, reporting and grant acquittals.
• Identify and manage risks and support continuous improvement, including program evaluation, accreditation and implementation of service improvements.
• Promote a positive and professional team culture, role modelling ethical standards, maintaining current sector knowledge and contributing to broader organisational initiatives.

Skills & Experience We're Looking For - Essential Requirements

• Relevant qualifications in Community Services, Social Work or a related field
• Demonstrated leadership, team-building and staff supervision experience
• Strong communication, interpersonal and relationship-building skills, with the ability to engage effectively with young people, families, stakeholders and community organisations
• Sound understanding of community services frameworks, legislation and best practice, with experience in youth, community services, drug and alcohol or related programs highly regarded
• Strong organisational and problem-solving skills, with the ability to manage competing priorities, meet deadlines, demonstrate initiative and exercise sound professional judgement
• Willingness and ability to travel across the New England and North West region as required

What We Offer

• Increase Your Take-Home Pay - Access generous salary packaging benefits of up to $18,500 per year for everyday living and entertainment expenses.
• Be Part of Positive Change - Join a dynamic and evolving organisation committed to supporting young people, families and communities.
• Flexible & Supportive Culture - Work in a collaborative, inclusive and values-driven environment where your contribution is valued.
• Career Development Opportunities - Expand your skills and advance your career through ongoing learning, development and professional opportunities.
• Wellbeing Matters - Enjoy access to our Employee Assistance Program (EAP), providing free and confidential counselling and wellbeing support.
• Recognition & Celebration - Be acknowledged for your contributions through our WOW Awards program, celebrating outstanding achievements and impact.

Applications close

Wednesday, September 2026, 4:00 PM.

Safeguarding and Compliance

The Diocese of Armidale is committed to safeguarding children and vulnerable persons and to preventing those in our care from experiencing abuse, neglect, exploitation, or harm. Centacare is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and adopts a zero-tolerance approach to the abuse of children and vulnerable people.

All individuals working in the name of the Diocese are required to comply with the Safeguarding Policy and Code of Conduct and to actively contribute to a safe and respectful environment for children and vulnerable persons.

Employment screening requirements apply to this position and include a National Police Check, a valid NSW Working With Children Check, and an NDIS Worker Screening Check where required. These clearances must be maintained throughout employment.