Team Leader: Trauma-Informed Domestic Violence Services

Telstra Health; Victoria; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Telstra mobile plan

Discounts on Telstra products

Parental leave (16 weeks)

Career breaks

24/7 professional support

Rewards program

Job summary

Telstra Health’s Leaving Violence Program seeks a Team Leader to guide frontline social workers supporting victim‑survivors. You’ll coach, supervise and develop staff, delivering trauma‑informed, person‑centred care within a national program.

You’ll drive risk assessment, safety planning and continuous improvement while building strong stakeholder partnerships and ensuring high‑quality service delivery.

Qualifications

• Bachelor of Social Work and AASW membership
• WWCC and NPC clearances
• Experience in FDSV services with leadership capabilities
• Strong trauma-informed practice knowledge and risk assessment skills
• Excellent communication and stakeholder engagement
• Leadership or people management experience in social/human services

Responsibilities

• Lead and coach frontline practitioners delivering trauma-informed support to victim-survivors
• Provide practice leadership, supervision and debriefing for complex cases
• Oversee risk and needs assessments, safety planning and complex case work
• Foster a psychologically safe team culture prioritising wellbeing and development
• Manage workforce planning, rostering and real-time service operations
• Conduct coaching, performance conversations and capability building
• Escalate complex matters with sound judgement and direction
• Monitor service quality and compliance with program requirements
• Utilise data to drive continuous improvement and outcomes
• Review and approve financial support packages for victims transitioning away from violence
• Collaborate with leaders and stakeholders to strengthen the program

Skills

Social work

People leadership

Trauma-informed practice

Risk assessment

Communication

Stakeholder engagement

Education

Bachelor of Social Work (AASW)

WWCC

NPC

Tools

Workforce planning tools

Risk assessment tools

Safety planning frameworks

Governance/compliance tools

Job description

Telstra Health’s Leaving Violence Program seeks a Team Leader to guide frontline social workers supporting victim‑survivors. You’ll coach, supervise and develop staff, delivering trauma‑informed, person‑centred care within a national program.

You’ll drive risk assessment, safety planning and continuous improvement while building strong stakeholder partnerships and ensuring high‑quality service delivery.