Remote Support Officer – Leaving Violence Program

Telstra Health; Sydney; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Telstra mobile plan

Telstra home internet discount

16 weeks parental leave

Wellbeing support

Employee discounts

Job summary

Telstra Health is seeking a Support Officer for the Leaving Violence Program to be a key contact for victim-survivors, delivering empathetic support via phone and digital channels in a fast-paced, trauma-informed environment.

You will document interactions across CRM/case management systems, assist with appointments/payments, and escalate risk when needed while upholding confidentiality and cultural safety.

Qualifications

• Undergraduate degree in a relevant field or equivalent studies.
• WWCC (Working with Children Check) current or equivalent.
• Private, confidential workspace for remote work.
• Reliable NBN internet and wired connection for Telstra Health devices.
• Rostered availability for live shifts in a remote setting.
• Pre-employment screening including NPC and references.

Responsibilities

• Handle a high volume of back-to-back interactions via phone and digital channels.
• Provide clear, accurate information about the Leaving Violence Program.
• Assist with appointments, payments, and service-related enquiries.
• Document interactions across CRM and case management systems.
• Escalate risk or issues to specialist teams as required.
• Deliver trauma-informed, person-centred support within policies.

Skills

Empathy

Clear communication

Trauma-informed care

High-volume call handling

Documentation accuracy

Time management

Diversity & inclusion

Education

Undergraduate degree in Social Work/Community Services/Psychology/Mental Health

Certificate III or above in Community Services or related field

Tools

CRM systems

Case management platforms

Job description

Telstra Health is seeking a Support Officer for the Leaving Violence Program to be a key contact for victim-survivors, delivering empathetic support via phone and digital channels in a fast-paced, trauma-informed environment.

You will document interactions across CRM/case management systems, assist with appointments/payments, and escalate risk when needed while upholding confidentiality and cultural safety.