Remote Support Officer – Leaving Violence Program

Telstra Health; City of Melbourne; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Telstra mobile plan

Home internet discount

Parental leave (16 weeks)

Job summary

Telstra Health is seeking a Support Officer for the Leaving Violence Program. You will be the first point of contact for victim-survivors, providing empathetic, trauma-informed assistance via phone and digital channels.

You will manage appointments, payments and case updates while navigating CRM and case management systems. A private home workspace and robust internet are required for a 100% remote role across Australia.

Qualifications

• Undergraduate degree in Social Work, Community Services, Psychology or Mental Health or equivalent first-year completed in a three-year degree.
• Certificate III or above in Community Services, Customer Engagement or related field.
• WWCC (Working with Children Check) or equivalent clearance prior to commencement.
• Private, secure home workspace ensuring confidentiality at all times.
• Reliable NBN internet connection and wired Ethernet for Telstra Health devices.

Responsibilities

• Handle high-volume back-to-back interactions via phone and digital channels.
• Explain the Leaving Violence Program and available support clearly to victims-survivors.
• Coordinate appointments, payments, and service-related inquiries; update case information.
• Document interactions across CRM and case management systems accurately in real time.
• Escalate risks or issues to specialist teams as required.
• Deliver trauma-informed, person-centred and culturally safe support within processes.

Skills

High-volume calls

Empathy & trauma-informed

Verbal & written comms

CRM & case management docs

Time management

Education

Undergraduate degree in Social Work / Community Services / Psychology or Mental Health

Certificate III or above in Community Services / Customer Engagement

Tools

CRM systems

Case management platforms

Job description

Telstra Health is seeking a Support Officer for the Leaving Violence Program. You will be the first point of contact for victim-survivors, providing empathetic, trauma-informed assistance via phone and digital channels.

You will manage appointments, payments and case updates while navigating CRM and case management systems. A private home workspace and robust internet are required for a 100% remote role across Australia.