Team Leader - Surfers Paradise

The Glen Hotel Pty; Gold Coast City; On-site; AUD 32,000 - 39,000; Full time

Job summary

Roll'd Vietnamese is seeking Supervisors to join our team on the Gold Coast. You'll welcome customers, take orders, and help deliver fast, fresh Vietnamese eats. You’ll assist in preparing rolls and bowls and keep the dining area clean and inviting.

You will manage payments at the register, support the team during busy periods, and ensure smooth service while maintaining high standards of customer experience.

Qualifications

• Experience in a similar role.
• Ability to handle cash and payments.
• Strong customer service focus.
• Ability to lead a small team during shifts.

Responsibilities

• Greet customers and take orders.
• Prepare fresh rolls and bowls.
• Keep dining and kitchen areas clean and well-stocked.
• Process payments at the POS and manage transactions.
• Lead a small team to ensure smooth service during busy periods.

Skills

Customer service

Cash handling

Team leadership

Communication

Tools

Cash register

Job description

shop 15/2 Cavill Avenue, Surfers Paradise, QLD, 4217, AUSTRALIA

At Roll'd Vietnamese, we're all about serving up fresh, family-made Vietnamese eats with a side of connection. Since 2012, we've been blending authentic flavours and fast service to bring the vibrant tastes and traditions of Vietnam to Aussies. Think crispy bánh mì, slurp-worthy phở, and our iconic rice paper rolls - all made fresh, fast, and full of love.

We are looking for supervisors to join us - the roles include the Fast Food Award Supervisor pay rate!

As a Supervisor at Roll'd you will:

Help our customers feel welcome, take orders, and make sure they're having a great time while they're with us.

Get hands-on with making fresh, tasty Vietnamese rolls and bowls - we've got the recipes, you bring the energy.

Keep the place looking clean and on-point - whether it's the kitchen, the counters, or the dining area.

Handle the cash register, process payments, and keep everything smooth when it comes to transactions.

Lead a fun, chill team to keep everything running smoothly and deliver top-note service, even when it gets busy!

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience