Team Leader - Home Care

People First Healthcare; Sydney; Sur place; AUD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Discounts on retail and homeware

Career development and growth

Collaborative, inclusive workplace

Opportunity to lead growing team

Meaningful work making an impact

Résumé du poste

People First Healthcare in Fairfield, NSW is seeking an experienced Team Leader to provide leadership, guidance and operational support across our Home Care and NDIS services. You will oversee day-to-day team performance, client care planning, compliance, service delivery and continuous improvement.

You bring demonstrated experience in home care or related healthcare settings, plus a proven leadership background, strong communication and relationship-building skills, and a focus on developing

Qualifications

• Demonstrated experience in home care, aged care or a related healthcare setting.
• Previous leadership, supervisory or management experience with strong organisational skills.
• Excellent communication and relationship-building abilities with consumers, families and stakeholders.

Responsabilités

• Provide day-to-day leadership, guidance and support to the team.
• Recruit, onboard, train and supervise staff to deliver quality care.
• Monitor performance, coach and develop staff.
• Set and monitor KPIs and support staff engagement.
• Conduct client assessments and develop personalised care plans and NDIS plans.
• Collaborate with consumers, families and providers to achieve care goals.
• Maintain accurate client records and documentation within timeframes.
• Ensure services comply with legislation, policies and funding requirements.
• Support audits and complete delegated actions.
• Identify risks and drive continuous improvement initiatives.
• Support daily operations and report findings to the Support at Home Manager.
• Contribute to weekly operational reports and cross-team collaboration.
• Identify opportunities to strengthen client relationships and growth.

Connaissances

Leadership

Communication

Time management

Problem-solving

Home care experience

Relationship-building

Description du poste

People First Healthcare | Full-Time | Fairfield, NSW

About Us

At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

The Role

We are seeking an experienced Team Leader to provide leadership, guidance and operational support across our Home Care and NDIS services.

This is an exciting opportunity for a people-focused leader who is passionate about delivering high-quality, person-centred care while supporting and developing a team. You will act as a key link between management, employees, consumers and their families, ensuring services are delivered efficiently, compliantly and in line with individual care needs.

Reporting to the Support at Home Manager, you will oversee day-to-day team performance, client care planning, compliance, service delivery and continuous improvement.

Key Responsibilities

• Provide day-to-day leadership, guidance and support to team members, fostering a positive, collaborative and high-performing culture.
• Recruit, onboard, train and supervise team members, ensuring they have the skills and resources required to deliver excellent care.
• Monitor team and individual performance, provide coaching and feedback, and support ongoing professional development.
• Set and monitor KPIs and support employee engagement and accountability.
• Conduct client assessments and develop, implement and review personalised care plans and NDIS plans.
• Work closely with consumers, families, care providers and healthcare professionals to establish and achieve individual care goals.
• Build strong relationships with consumers and families and act as a key point of contact for enquiries, concerns and service-related matters.
• Ensure client records, care plans, progress notes and other documentation are accurate, current and completed within required timeframes.
• Ensure services are delivered in line with relevant legislation, policies, accreditation standards and funding requirements.
• Support monthly compliance audits and ensure delegated actions are completed.
• Identify and manage potential risks, safety concerns and service issues.
• Drive continuous improvement initiatives to enhance care quality, processes and service delivery.
• Support the day-to-day operations of the business unit and report key findings and issues to the Support at Home Manager.
• Prepare and contribute to weekly operational reports.
• Foster effective communication and collaboration across care providers, clients, families, Care Managers and other stakeholders.
• Identify opportunities to strengthen existing client relationships and support business growth where appropriate.

About You

• Demonstrated experience in home care, aged care, care management, NDIS or a related healthcare setting.
• Previous experience in a leadership, supervisory or management role with Strong organisational, problem-solving and time-management skills.
• Excellent communication and relationship-building skills, with the ability to engage effectively with consumers, families and stakeholders.

What We Offer

• Competitive salary and benefits.
• Retail and homeware discounts.
• Career development and growth opportunities.
• A collaborative, inclusive and values-driven workplace.
• The opportunity to lead and develop a growing team.
• Meaningful work making a genuine impact in the lives of consumers and their families.

People First Healthcare is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.