Team Leader Payroll & Compliance

Service NSW; Sydney; On-site; AUD 98,000 - 120,000; Full time

Job summary

Service NSW is seeking a Team Leader Payroll & Compliance to oversee UKG system administration, ensuring accurate configuration and compliance with awards and legislation across NSW. You will analyse payroll data, collaborate with operation teams and drive continuous improvement to deliver accurate payroll outcomes.

The role supports workforce payroll across multiple locations in NSW, with a focus on efficiency, accuracy, and stakeholder engagement.

Qualifications

• Experience administering workforce payroll systems within a complex operational environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop practical solutions.
• Knowledge of workforce management practices, including award interpretation, payroll processes and operational rostering principles.
• Proven ability to build productive relationships and influence stakeholders across multiple business areas.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A proactive approach to continuous improvement, delivering efficient, customer-focused outcomes while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Administer and maintain UKG system, ensuring accurate configuration and compliance with awards, legislation and business requirements.
• Analyse system performance, payroll data and business processes to identify opportunities for optimisation and continuous improvement.
• Investigate and resolve complex payroll-related issues.
• Collaborate with stakeholders to gather requirements, support system enhancements and implement process improvements.
• Coordinate testing, validation and deployment of system updates, upgrades and new functionality.
• Provide expert advice, training and support to users, helping build workforce payroll capability across the organisation.

Job description

Role: Team Leader Payroll & Compliance Grade: SNSW Grade 07/08 Employment Type: Talent Pool for future temporary/ongoing, part-time/full-time roles Location: Newcastle, Parramatta, Sydney, Gosford or approved DCS Location (Within NSW)

About Service NSW

Service NSW delivers services and support to people and businesses across NSW. We work with agencies across government to improve customer outcomes and make it easier to access government services.

About the team

The SD Payroll & Compliance team sits within Service Delivery Division and plays a critical role in ensuring Service NSW's frontline payroll systems operate effectively and accurately. We partner closely with operational teams, business stakeholders and technology experts to deliver workforce solutions that support thousands of employees across the organisation. Our team is responsible for maintaining and enhancing the UKG platform, ensuring award interpretation and legislative requirements are correctly configured, and driving continuous improvement in payroll processes. We are a highly collaborative team that values innovation, problem-solving and customer-focused outcomes, while supporting the delivery of exceptional services to the people of NSW.

Your day-to-day

• A dminister and maintain UKG system, ensuring accurate configuration and compliance with awards, legislation and business requirements.
• Analyse system performance, payroll data and business processes to identify opportunities for optimisation and continuous improvement.
• Investigate and resolve complex payroll-related issues.
• Collaborate with stakeholders to gather requirements, support system enhancements and implement process improvements.
• Coordinate testing, validation and deployment of system updates, upgrades and new functionality.
• Provide expert advice, training and support to users, helping build workforce payroll capability across the organisation.

To be successful in this role you will demonstrate:

• Experience administering workforce payroll systems within a complex operational environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop practical solutions.
• Knowledge of workforce management practices, including award interpretation, payroll processes and operational rostering principles.
• Proven ability to build productive relationships and influence stakeholders across multiple business areas.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A proactive approach to continuous improvement, delivering efficient, customer-focused outcomes while maintaining a high level of accuracy and attention to detail.

Salary Service NSW Grade 7/8, with the base salary for this role starting at 109,166 base plus superannuation.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 2nd of November at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process