Payroll Support Officer

NSW Department of Customer Service; Parramatta; Hybrid; AUD 85,000 - 93,000; Full time

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Payroll Officer to join the payroll team on a temporary basis until February 2027, with hybrid work and an in-office training period.

You will process payroll in compliance with awards and taxation, support stakeholders, and help manage workloads. The role requires experience in large payroll environments and familiarity with SAP and ServiceNow; office-based training will be followed by a flexible, hybrid arrangement.

Qualifications

• Experience in large payroll environments.
• Understanding of government awards and taxation.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication; proficient in MS Office.

Responsibilities

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements.
• Deliver quality customer service to internal stakeholders and external customers.
• Manage day-to-day workloads to ensure tasks are completed within deadlines.
• Assist seniors and team leaders with complex requests as directed.

Skills

Payroll processing

Government awards

Attention to detail

Communication

MS Office

SAP

ServiceNow

Job description

NSW Department of Customer Service – Parramatta NSW

Salary Range: Base salary starting at $84,659 - $92,701 plus superannuation

Employment Type: Temporary up to end February 2027

Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 28 October 2026 [10:59am]

Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available

This role is available until February 2027 as it is a project based position. Ongoing opportunities may become available within payroll in the future, however, we are recruiting for this very specific period - November 26 - February 27 due to a project based surge in requirements.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders
• Manage day to day workloads to ensure completion of tasks within agreed timeframes
• Assist seniors and team leaders with complex requests as directed

About You

The successful candidate must demonstrate strong capabilities in:

• Previous experience working in a large payroll team
• An understanding of Government awards
• Strong attention to detail
• Good communication skills, both written and verbal
• Experience using MS Office products
• Previous experience using SAP and ServiceNow

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation.

Closing Date: 28 October 2026 [10.59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process