Team Leader - Operations

seek.com.au; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

seek.com.au in Melbourne is seeking a Team Leader - Operations to oversee facilities, fleet, procurement, projects, and admin functions. You will lead a small team, drive process improvements and ensure systems run efficiently, safely and compliantly.

The role involves coordinating onboarding/offboarding with HR/IT, vendor management, and delivering high-quality service experiences across front-of-house operations.

Qualifications

• Experience in operations, facilities, fleet or procurement
• Leadership experience across admin, reception or customer service teams
• Strong analytical, reporting and problem-solving capability
• Experience managing vendors, contracts and compliance requirements
• Ability to build strong relationships with internal and external stakeholders
• Excellent communication skills and a continuous improvement mindset
• A current driver’s licence and relevant compliance checks

Responsibilities

• Lead and supervise operational staff across administration, customer service and facilities support
• Manage facilities and fleet operations including leases, relocations, maintenance and compliance
• Coordinate onboarding/offboarding in partnership with HR and IT
• Support procurement and vendor management ensuring governance and value-for-money
• Lead organisational projects such as office fit-outs, relocations and refurbishments
• Oversee front-of-house operations and ensure a high-quality service experience
• Contribute to WHS compliance and operational risk management
• Prepare reports and analyse operational data to support planning and decision-making

Skills

Leadership

Analytical skills

Vendor management

Communication

Stakeholder management

Job description

As the Team Leader - Operations, you'll oversee a broad range of operational functions including facilities, fleet, procurement, projects, administration, customer service and onboarding/offboarding. You'll lead a small team of up to 4 staff, drive process improvements, support organisational planning, and ensure operational systems run efficiently, safely and compliantly.

Key responsibilities

• Lead and supervise operational staff across administration, customer service and facilities support
• Manage facilities and fleet operations including leases, relocations, maintenance and compliance
• Coordinate onboarding/offboarding in partnership with HR and IT
• Support procurement and vendor management ensuring governance and value-for-money
• Lead organisational projects such as office fit-outs, relocations and refurbishments
• Oversee front-of-house operations and ensure a high-quality service experience
• Contribute to WHS compliance and operational risk management
• Prepare reports and analyse operational data to support planning and decision-making

About you

• Experience in operations, facilities, fleet or procurement (especially fleet and facilities experience is needed)
• Leadership experience across admin, reception or customer service teams
• Strong analytical, reporting and problem-solving capability
• Experience managing vendors, contracts and compliance requirements
• Ability to build strong relationships with internal and external stakeholders
• Excellent communication skills and a continuous improvement mindset
• A current driver's licence and relevant compliance checks

About us

A large national not-for-profit... The organisation is known for its evidence-based practice, collaborative culture and commitment to improving outcomes.

Hybrid working arrangement

Varied, hands-on role with autonomy

Opportunities to lead improvements and shape operational systems

Work that contributes to meaningful outcomes for communities