Team Leader, IM Systems & User Support

Department of Communities; Fremantle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive public sector wages

Accredited Carer Friendly Employer

Flexible work options

12% employer super contributions

Smart salary packaging

Job summary

Department of Communities in Western Australia seeks a Team Leader Information Management (IM) Systems Support to lead the IM Systems Support Team and oversee User Support, system administration and housekeeping for the EDRMS and related IM systems. You will prioritise issues, drive break-fix and enhancements with stakeholders, and provide reporting and KPIs for IM processes.

The role offers a permanent full-time position from December 2026, with public sector benefits, flexible options and a

Qualifications

• Lead the IM Systems Support Team overseeing User Support, system administration and housekeeping for the Electronic Document Management System (EDRMS) and related IM systems.
• Role prioritises system issues, break fix and enhancements in consultation with stakeholders.
• Provides reporting services and KPIs related to IM processes and systems.

Responsibilities

• Lead the IM Systems Support Team and oversee User Support, system administration and housekeeping for EDRMS and related IM systems.
• Prioritise system issues, break-fix, and enhancements in consultation with stakeholders.
• Provide reporting services and KPIs for IM work processes and systems.

Job description

Department of Communities in Western Australia seeks a Team Leader Information Management (IM) Systems Support to lead the IM Systems Support Team and oversee User Support, system administration and housekeeping for the EDRMS and related IM systems. You will prioritise issues, drive break-fix and enhancements with stakeholders, and provide reporting and KPIs for IM processes.

The role offers a permanent full-time position from December 2026, with public sector benefits, flexible options and a