Team Leader - Home Assessing

MAYDAY Recruitment Group; Sydney; Hybrid; AUD 112,000 - 133,000; Full time

Benefits offered by this job

Leadership role

Hybrid work

Career progression

Impactful role

Supportive team

Job summary

MAYDAY Recruitment Group is partnering with a leading national insurer to recruit a Team Leader - Home Assessing in Sydney. This is a leadership role overseeing a team of Home Assessors within a growing property claims environment.

You will drive performance, coach and develop the team, ensure quality customer outcomes and manage claim lifecycles, SLAs and operational efficiencies while balancing service and commercial outcomes.

Qualifications

• Previous leadership experience within claims, assessing, construction or insurance.
• Experience within Home Assessing, Insurance Building, Estimating, Restoration or Property Claims.
• Strong understanding of residential building practices and repair methodologies.
• Ability to coach, mentor and develop high-performing teams.
• Strong stakeholder management and communication skills.
• Experience managing performance, quality and operational outcomes.
• A customer-first mindset with the ability to balance service and commercial outcomes.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Providing day-to-day leadership, coaching and support to a team of Home Assessors
• Driving team performance across service, quality and customer outcomes
• Monitoring workloads, productivity, claim lifecycle performance and SLAs
• Providing technical guidance on complex building and property claims
• Managing escalations and supporting the resolution of complex customer matters
• Identifying opportunities for process improvement and operational efficiencies
• Building strong relationships with internal stakeholders, repair partners and suppliers
• Supporting recruitment, onboarding and ongoing capability development within the team

Skills

Team leadership

Stakeholder management

Residential claims

Coaching & mentoring

Building repairs knowledge

Communication skills

Organisation skills

Job description

Team Leader - Home Assessing

• Sydney | Full-time
• Leading national insurer | Property claims focus
• Leading a team of field-based Home Assessors
• TEC $112,000 - $133,000 Inclusive of Super + Bonus

MAYDAY is proud to be partnering with a leading national insurance organisation to recruit a Team Leader - Home Assessing. This is an exciting leadership opportunity for an experienced Home Assessor, Building Supervisor, Estimator or Insurance Leader looking to take the next step within a high-performing property claims environment.

Managing a team of Home Assessors, you will play a key role in driving performance, developing capability and ensuring quality customer outcomes across a portfolio of residential property claims.

About the Role

In this role, you'll be responsible for leading a team of Home Assessors while ensuring claims are managed efficiently, accurately and in line with business expectations.

You'll be responsible for:

• Providing day-to-day leadership, coaching and support to a team of Home Assessors
• Driving team performance across service, quality and customer outcomes
• Monitoring workloads, productivity, claim lifecycle performance and SLAs
• Providing technical guidance on complex building and property claims
• Managing escalations and supporting the resolution of complex customer matters
• Identifying opportunities for process improvement and operational efficiencies
• Building strong relationships with internal stakeholders, repair partners and suppliers
• Supporting recruitment, onboarding and ongoing capability development within the team

About You

You'll be an experienced people leader with a strong technical understanding of residential property claims, building repairs or insurance assessing.

You'll have:

• Previous leadership experience within claims, assessing, construction or insurance
• Experience within Home Assessing, Insurance Building, Estimating, Restoration or Property Claims
• Strong understanding of residential building practices and repair methodologies
• Ability to coach, mentor and develop high-performing teams
• Strong stakeholder management and communication skills
• Experience managing performance, quality and operational outcomes
• A customer-first mindset with the ability to balance service and commercial outcomes
• Strong organisational skills and the ability to manage competing priorities

Why This Role?

• Leadership opportunity within a leading national insurer
• Influence and develop a high-performing Home Assessing team
• Hybrid and flexible working arrangements
• Strong career progression and development opportunities
• Supportive and collaborative leadership team
• Opportunity to make a genuine impact across a growing property claims business