Team Leader Home Assessing

Auto & General; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Leave options

Professional development

Volunteer program

Wellbeing support

On-site events

Insurance discounts

Job summary

Auto & General is seeking a Home Assessing Team Leader to guide a skilled team responsible for assessing properties, validating costs, and delivering high-quality scopes within end-to-end claims management. This hands-on leadership role focuses on coaching, developing capabilities, and maintaining consistent approaches across diverse assessments.

The role includes travel to Canberra and Wollongong once a month, leadership of performance-driven initiatives, and collaboration with stakeholders to

Qualifications

• Proven ability to lead, coach, mentor and motivate a high performing team with accountability on results
• Strong change-agility and exceptional time management skills
• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential)
• Excellent verbal and written communication skills, including report writing and negotiation
• Demonstrated experience building effective relationships with internal and external stakeholders
• Insurance experience preferred but not essential

Responsibilities

• People Leadership – lead and coach a high-performing team, drive service excellence and adherence to HR frameworks
• Coaching & Continuous Improvement – provide ongoing coaching, develop team capabilities, and improve scoping accuracy and cost validation
• Cost Control – implement cost control strategies to deliver outcomes to plan and identify improvements
• Relationship Management – build and maintain relationships with stakeholders and provide constructive feedback
• Performance & Progress Reporting – track KPIs and contribute to claims performance improvement initiatives

Skills

People leadership

Coaching

Change agility

Time management

Verbal & written communication

Stakeholder management

Insurance industry knowledge

Job description

The role:
Lead a team that makes a real difference when it matters most. As Home Assessing Team Leader, you'll be at the helm of our Home Assessing team, guiding skilled professionals who assess impacted properties, validate costs, and deliver high-quality scopes with precision and care. This is a hands on leadership role where you'll coach and develop your team, ensuring consistent and effective approaches across diverse assessments and end-to-end claims management. You'll drive excellence in every assessment while building a motivated, high-performing team that delivers exceptional outcomes for our customers when they need us most.

This role will require travel to Canberra and Wollongong once a month.

What you’ll be doing:
People Leadership

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement)


• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters

Coaching & Continuous Improvement

• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road)


• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness

Cost Control

• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives

Relationship Management

• Build and maintain relationships with all stakeholders, providing constructive feedback as required

Performance & Progress Reporting

• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations

Qualifications & Experience:

• Proven ability to lead, coach, mentor and motivate a high performing team with accountability on results


• Strong change-agility and exceptional time management skills


• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential)


• Excellent verbal and written communication skills, including report writing and negotiation


• Demonstrated experience building effective relationships with internal and external stakeholders


• Insurance experience preferred but not essential

The benefits of working at A&G:

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.


• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.


• Grow with us - we’ve got learning and professional development opportunities to suit everyone.


• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.


• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.


• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.


• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you,

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.