Home Assessor

Auto & General; Maroochydore; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Extra leave purchase

Learning & development

Employee discounts

Wellbeing programs

Job summary

Auto & General is seeking a Home Assessor to attend sites (in person or virtually), inspect damage to domestic buildings, assess causes, and prepare detailed scopes of work for Home Claims authorization, ensuring accuracy and compliance with PDS requirements.

You will collaborate with A&G’s panel of builders to oversee repairs, verify workmanship and costs, and keep customers informed throughout the claim lifecycle, aiming for timely, fair outcomes.

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.

Responsibilities

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and apply PDS coverage appropriately.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle regarding coverage and timeframes.
• Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements.
• Prepare detailed reports for internal and external stakeholders.
• Identify/manage claim risks and authorise Make Safe & Restoration works.
• Escalate vulnerable customer or financial hardship matters promptly.
• Maintain a strong safety and risk culture on-site.

Skills

Time management

Organisational skills

Communication skills

Conflict resolution

Builder management

Construction experience

Insurance assessing

Coaching builders

Relationship building

Education

Construction qualification

5+ years construction/insurance assessing experience

Tools

A&G tools

Job description

The role

An exciting opportunity has arisen to join our team as a Home Assessor. If you come from an assessing or construction background and are eager to bring your skills to a role where you can truly make a difference, we want to hear from you.

A Home Assessor is responsible for attending (In person or virtually), inspecting and reporting on damage to domestic buildings of insured properties, ascertaining the best repair method, and providing a scope of work for Home Claims authorization.

In addition, you will work closely with A&G’s panel of builders, ensuring they perform repairs to our customers’ homes to a high standard, in a timely fashion, and for a fair and reasonable price.

What you’ll be doing

Access the damage

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and apply PDS coverage appropriately.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle regarding coverage and timeframes.
• Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements.
• Prepare detailed reports for internal and external stakeholders.
• Identify/manage claim risks and authorise Make Safe & Restoration works.
• Escalate vulnerable customer or financial hardship matters promptly.
• Maintain a strong safety and risk culture on-site.

Scope the damage

• Use industry knowledge and A&G tools to prepare and review repair scopes and claim reserves.
• Update stakeholders through large loss meetings and claim system reserves.
• Ensure repair methodology aligns with PDS coverage.
• Engage and interpret specialist reports to support scope creation.

Negotiate

• Negotiate sustainable and competitive repair costs with suppliers and customers in line with PDS and industry standards.
  Support the team
• Assist internal stakeholders with enquiries regarding contents, temporary accommodation and cash settlements.

Project Manage

• Manage end-to-end repairs with a strong customer focus and milestone engagement.
• Oversee repair scope, defects, cost variations and payment approvals.
• Complete final repair audits and address defects, concerns or supplier performance issues.

What experience you’ll bring

• Experience in managing quality building work and enhancing customer satisfaction; Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders; Insurance experience preferred, but not essential.
• Qualification in construction or 5+ year’s experience in construction or Insurance Assessing.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.