Team Leader Home Assessing

Budget Direct; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Additional leave

Learning & development

Wellbeing support

Employee discounts

Job summary

Budget Direct, Auto & General, seeks a Home Assessing Team Leader to guide a skilled team that assesses properties, validates costs and delivers precise scopes.

This hands-on leadership role involves coaching staff, driving continuous improvement, managing costs and KPIs, and building strong stakeholder relationships across the business.

You will lead a high-performing team in Melbourne, supporting claims management and delivering quality outcomes for customers when they need us most.

Qualifications

• Proven ability to lead and motivate a high performing team with accountability on results.
• Strong change‑agility and exceptional time management skills.
• Minimum 2 years' experience in Home Assessing or Building Industry.
• Excellent verbal and written communication, including report writing and negotiation.
• Experience building effective relationships with internal and external stakeholders.
• Insurance experience preferred but not essential.

Responsibilities

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement).
• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters.
• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road).
• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness.
• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives.
• Build and maintain relationships with all stakeholders, providing constructive feedback as required.
• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations.

Skills

People leadership

Coaching & development

Cost control

Relationship management

Performance reporting

Job description

The role:

Lead a team that makes a real difference when it matters most. As Home Assessing Team Leader, you'll be at the helm of our Home Assessing team, guiding skilled professionals who assess impacted properties, validate costs, and deliver high-quality scopes with precision and care. This is a hands‑on leadership role where you'll coach and develop your team, ensuring consistent and effective approaches across diverse assessments and end-to-end claims management. You'll drive excellence in every assessment while building a motivated, high‑performing team that delivers exceptional outcomes for our customers when they need us most.

What you’ll be doing:

People Leadership

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement)
• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters

Coaching & Continuous Improvement

• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road)
• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness

Cost Control

• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives

Relationship Management

• Build and maintain relationships with all stakeholders, providing constructive feedback as required

Performance & Progress Reporting

• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations

Qualifications & Experience

• Proven ability to lead, coach, mentor and motivate a high performing team with accountability on results
• Strong change‑agility and exceptional time management skills
• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential)
• Excellent verbal and written communication skills, including report writing and negotiation
• Demonstrated experience building effective relationships with internal and external stakeholders
• Insurance experience preferred but not essential

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi‑award-winning brand Budget Direct and partnerships with leading brands – ING, Qantas and Coles Insurance.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.