State Manager Home Assessing

Auto & General Australia; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Paid parental leave

Learning & development opportunities

Wellbeing programs

Discounts on insurance products

Job summary

Auto & General is seeking an experienced senior leader to transform the Home Building & Assessing functions. You will craft and execute a sharp strategy, embed controls and operating rhythms, and coach teams to deliver exceptional customer outcomes across the Home Claims space.

You will shape the strategy, drive change programs, negotiate complex disputes, and lead performance to exceed KPIs while fostering a culture of accountability and purpose across On-road and Desktop Assessing teams.

Qualifications

• Extensive senior leadership experience (min 5 years) leading teams.
• Experience in Home Assessing, Building Repair and Restoration environments.
• Proven ability to develop and execute strategic programs and drive business results.

Responsibilities

• Lead and develop On-road and Desktop Assessing teams; act as senior liaison across the department.
• Partner with Commercial Manager to govern suppliers with proper frameworks; interstate travel when required.
• Build a high-performing, customer-focused team through coaching and capability development.

Skills

Senior Leadership

Strategic programs

Stakeholder management

Negotiation

Coaching

People development

Job description

About the Role

Lead the transformation of our Home Building & Assessing Teams and unlock Auto & General's competitive edge in the market. You'll architect and execute a commercially sharp strategy that positions us ahead of the competition, while embedding robust controls and operating rhythms that drive consistency and excellence across every claim.

Brief Description

Lead the transformation of our Home Building & Assessing Teams and unlock Auto & General's competitive edge in the market. You'll architect and execute a commercially sharp strategy that positions us ahead of the competition, while embedding robust controls and operating rhythms that drive consistency and excellence across every claim. As a true people leader, you'll provide hands‑on direction, coaching and development that empowers each team member to understand their critical role in our success. You'll build technical mastery across On-road and Desktop Assessing, sharpen negotiation skills, and foster a culture of accountability and purpose. Through targeted training programs and mentorship, you'll elevate your team's capability to navigate complex building repairs, manage supplier relationships, and deliver outstanding customer outcomes—all while exceeding KPIs and setting new standards for performance in the Home Claims space. This is leadership with impact, where your strategic vision and people development directly fuel business growth.

What You'll Love Bout The Role

This is leadership with real impact. You'll shape strategy, develop high-performing teams, and see the direct results of your vision in business growth and customer outcomes. Every day brings variety - from coaching emerging talent and leading change programs, to negotiating complex disputes and driving commercial innovation. You'll work across the entire Home Claims value chain, influence key stakeholders, and leave your mark on how Auto & General delivers excellence in one of our most critical business areas.

Position Accountabilities

• Lead and develop the On-road and Desktop Assessing Teams, acting as key stakeholder liaison across the department.
• Partner with the Commercial Manager to vet, procure and manage suppliers with appropriate governance, compliance and contractual frameworks. (including interstate travel when required).
• Build a highly engaged, technically strong, customer-focused team through coaching, mentoring and capability development frameworks.
• Drive team performance to exceed KPIs, service standards, processes, and regulatory compliance requirements.
• Act as escalation point for complex negotiations and high-profile disputes, working closely with the Claims Management Team.
• Monitor, manage and audit supplier performance to ensure contractual adherence and optimal cost and service delivery outcomes.
• Identify and report key trends, risks and opportunities within Home Assessing, Supply and external market practices.
• Lead the team through Change Programs, maintaining strong knowledge of Building Repair industry developments, regulatory requirements and company systems.

What Experience You’ll Bring

• Extensive Senior Leadership experience through leading teams for a minimum of 5 years.
• Minimum 5 years’ experience and strong knowledge of the Home Assessing, Building Repair and Restoration environment and associated market practices and standards.
• Experience leading a team of professionals and operating effectively as part of a team with accountability for business results.
• Strong commercial acumen and proven capability in the development and execution of strategic programs of work.
• Exceptional time management and organisational skills.
• Strong verbal communication skills, effective with both customers & industry professionals when negotiating best business outcomes.
• Strong, accurate written communication skills, including report writing.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About A&G

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!