Team Leader Home Assessing

Auto & General Australia; Brisbane; In loco; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses & recognition programs

Volunteer days

Paid parental leave

Additional leave options

Wellbeing & mental health support

Descrizione del lavoro

Auto & General Australia is seeking a Home Assessing Team Leader to guide a skilled team responsible for assessing impacted properties, validating costs, and delivering precise scopes on end-to-end claims. This hands-on leadership role includes coaching, performance management, and ensuring consistent, quality assessments across diverse cases.

Travel to Canberra and Wollongong is required once a month, supporting the broader claims team while driving service excellence and adherence to policies.

Competenze

• Proven ability to lead, coach, and motivate a high-performing team with accountability for results.
• Strong change‑agility and exceptional time management skills.
• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential).
• Excellent verbal and written communication skills, including report writing and negotiation.
• Demonstrated experience building effective relationships with internal and external stakeholders.
• Insurance experience preferred but not essential.

Mansioni

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values.
• Develop and support team success – guide skill enhancement, evaluate performance, set targets, and handle escalated claims.
• Coach and develop team capabilities – provide continuous coaching on scoping accuracy, cost validation, compliance, project management, and assessment techniques.
• Drive continuous improvement – enhance the Home Claims Operating Model to improve capability and efficiency.
• Drive cost control and operational improvement – implement strategies to deliver outcomes to plan and identify improvement opportunities.
• Build and maintain relationships with stakeholders and provide constructive feedback.
• Track KPIs to ensure productivity and quality metrics meet expectations.

Conoscenze

Team leadership

Time management

Home Assessing experience

Verbal & written communication

Stakeholder management

Insurance knowledge

Descrizione del lavoro

The role

Lead a team that makes a real difference when it matters most. As Home Assessing Team Leader, you'll be at the helm of our Home Assessing team, guiding skilled professionals who assess impacted properties, validate costs, and deliver high-quality scopes with precision and care. This is a hands‑on leadership role where you'll coach and develop your team, ensuring consistent and effective approaches across diverse assessments and end‑to‑end claims management. You'll drive excellence in every assessment while building a motivated, high‑performing team that delivers exceptional outcomes for our customers when they need us most.

Brief Description

Lead a team that makes a real difference when it matters most. As Home Assessing Team Leader, you'll be at the helm of our Home Assessing team, guiding skilled professionals who assess impacted properties, validate costs, and deliver high-quality scopes with precision and care. This is a hands‑on leadership role where you'll coach and develop your team, ensuring consistent and effective approaches across diverse assessments and end‑to‑end claims management. You'll drive excellence in every assessment while building a motivated, high‑performing team that delivers exceptional outcomes for our customers when they need us most.

This role will require travel to Canberra and Wollongong once a month.

What You’ll Be Doing

People Leadership

• Lead and inspire high-performance – monitor and drive service excellence and process adherence while demonstrating company values, managing in accordance with company policies and HR frameworks (Safety, Wellness, Workplace Behaviour and Performance Improvement)
• Develop and support team success – provide guidance to enhance skills and overcome challenges, regularly evaluate performance and set clear, achievable targets aligned with A&G frameworks, and handle escalated claims and complex matters

Coaching & Continuous Improvement

• Coach and develop team capabilities – provide continuous coaching and constructive feedback on scoping accuracy, cost validation, compliance, project management, and assessment techniques (virtual and on-road)
• Drive continuous improvement – operate within and actively enhance the Home Claims Operating Model to increase team capability and operational effectiveness

Cost Control

• Drive cost control and operational improvement – implement and refine cost control strategies to deliver outcomes to plan, while identifying improvement opportunities throughout the Home Claims Value Chain aligned with business objectives

Relationship Management

• Build and maintain relationships with all stakeholders, providing constructive feedback as required

Performance & Progress Reporting

• Drive strategic and operational excellence – contribute to Claims performance improvement initiatives, provide input into process, system and staffing development, and track KPIs to ensure productivity and quality metrics meet internal expectations

Qualifications & Experience

• Proven ability to lead, coach, mentor and motivate a high performing team with accountability on results
• Strong change‑agility and exceptional time management skills
• Minimum 2 years' experience in Home Assessing or Building Industry (estimating and assessing experience essential)
• Excellent verbal and written communication skills, including report writing and negotiation
• Demonstrated experience building effective relationships with internal and external stakeholders
• Insurance experience preferred but not essential

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi‑award‑winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.