Team Leader Functions Business

Whitehorse City Council; Melbourne; On-site; AUD 92,000 - 112,000; Full time

Benefits offered by this job

Professional environment

Flexible working arrangements

Health and wellbeing program

Career opportunities

Onsite parking

Job summary

Whitehorse City Council is seeking a Team Leader Functions to manage The Round venue in Nunawading (Melbourne’s East). The role focuses on growing function bookings, delivering end-to-end catering and hospitality services, and driving excellent customer experiences for diverse clients.

You will lead a team, coordinate menus with the Head Chef, manage budgets, and implement campaigns to secure repeat visitation while maintaining high service standards in a high-volume venue setting.

Qualifications

• Demonstrated commercial acumen and experience developing and implementing business growth strategies that increase function bookings, revenue, customer retention and satisfaction
• Demonstrated experience managing the end-to-end delivery of functions, events, marketing catering and hospitality services in a high-volume venue environment
• Proven ability to manage a team, build a positive workplace culture and deliver consistently high standards of customer service
• Demonstrated financial management capability, including budget preparation and monitoring, revenue and expenditure management, cost-of-goods analysis, forecasting and performance reporting
• Strong operational planning, problem-solving and resource management skills, with the ability to coordinate staff, contractors, suppliers

Responsibilities

• Deliver a high performing functions business at The Round, including growth plans to secure new business and repeat visitation
• Adjust menus and packages in collaboration with Head Chef to suit a range of client budgets
• Establish effective procedures and ensure a safe, positive end-to-end client and guest experience
• Drive the team to maintain exceptional customer service and operational standards

Skills

Commercial acumen

Growth strategies

Team leadership

Customer service

Job description

Job Description

• $102k + 12% Superannuation


• Permanent Full Time


• Performing Arts Centre in Melbourne’s East

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

• Excellent Customer Experience and Service Delivery


• Great Organisational Culture


• Innovation and Continuous Improvement


• Good Governance and Integrity


• Long Term Financial Sustainability

The Round, located in Nunawading is an innovative, versatile and inspiring cultural venue set in an expansive parkland setting. The facility offers large-scale theatrical performances and intimate shows across two theatres, festivals in the natural amphitheatre, classes in purpose-built spaces and function spaces for events.

The role

The Team Leader Functions Business will ensure the delivery of a high performing functions business at The Round. This role will establish growth plans to secure new business, implement marketing campaigns and ensure repeat visitation from existing client base. Working with Head Chef, this role will adjust menus and packages to best serve a range of clientele and their budget requirements.

This role establishes effective working procedures and ensures a safe work environment for the team to produce a positive end to end experience for clients and guests. This role drives the team in its commitment to providing an exceptional customer experience.

About you

• Demonstrated commercial acumen and experience developing and implementing business growth strategies that increase function bookings, revenue, customer retention and satisfaction


• Demonstrated experience managing the end-to-end delivery of functions, events, marketing catering and hospitality services in a high-volume venue environment


• Proven ability to manage a team, build a positive workplace culture and deliver consistently high standards of customer service


• Demonstrated financial management capability, including budget preparation and monitoring, revenue and expenditure management, cost-of-goods analysis, forecasting and performance reporting


• Strong operational planning, problem-solving and resource management skills, with the ability to coordinate staff, contractors, suppliers

In return, we will offer

The ability to make a difference

Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions

– a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering

– Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities

– engaging work and the opportunity to apply your skills and experience.

Reward & Recognition

– extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information

Further information is available from Tim Blundell on 9262 7621.

Whitehorse City Council is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

About Us

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment


• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.


• Extensive employee health and wellbeing programs including flexible working arrangements


• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.


• Competitive terms and conditions of employment


• Ample onsite parking at most facilities with ready access to public transport